Lead Keyholder - Woodbury Common Store

Zwilling JA Henckels • Central Valley, NY

2d • Onsite

About The Position

ZWILLING is looking for a Lead Keyholder to join our retail sales team. The ideal candidate should be a results-driven, self-motivated, team player, with a strong focus on customer service, leading by example, and a culinary passion! As a Lead Keyholder, you will play a pivotal role in daily store operations, supporting inventory management, mentoring team members, and ensuring every customer enjoys an exceptional in-store experience. If you are motivated to drive sales, foster a positive team environment, and uphold ZWILLING’s legacy of quality and innovation, we invite you to join our global brand.

Requirements

• A passion for all things culinary
• High School Diploma, GED, or equivalent required
• Ability to work 30+ hours per week, including nights, weekends, and holidays and an 8-hour shift
• Strong commitment to customer service
• 2–3 years of retail sales or keyholder experience required
• Excellent interpersonal and communication skills
• Professional attitude with flexibility and adaptability
• Ability to stand and/or walk for extended periods
• Ability to lift 35+ lbs. and comfort with ladder use
• Must be 18 years or older
• Applicants must be legally authorized to work in the United States.
• Currently, the company is unable to provide employment sponsorship.

Responsibilities

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift‑change meetings.
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
• Deliver exceptional customer service, execute product demos, and support special events.
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
• Support recruiting, hiring, onboarding, and development efforts.
• Contribute to store communications, including team updates and regular store meetings.

Benefits

• Seven paid sick days per calendar year
• Competitive compensation
• Generous employee discount
• Tuition reimbursement
• Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
• Medical, dental, and vision benefits
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED