Lead Keyholder - Woodbury Common Store
About The Position
ZWILLING is looking for a Lead Keyholder to join our retail sales team. The ideal candidate should be a results-driven, self-motivated, team player, with a strong focus on customer service, leading by example, and a culinary passion! As a Lead Keyholder, you will play a pivotal role in daily store operations, supporting inventory management, mentoring team members, and ensuring every customer enjoys an exceptional in-store experience. If you are motivated to drive sales, foster a positive team environment, and uphold ZWILLING’s legacy of quality and innovation, we invite you to join our global brand.
Requirements
- A passion for all things culinary
- High School Diploma, GED, or equivalent required
- Ability to work 30+ hours per week, including nights, weekends, and holidays and an 8-hour shift
- Strong commitment to customer service
- 2–3 years of retail sales or keyholder experience required
- Excellent interpersonal and communication skills
- Professional attitude with flexibility and adaptability
- Ability to stand and/or walk for extended periods
- Ability to lift 35+ lbs. and comfort with ladder use
- Must be 18 years or older
- Applicants must be legally authorized to work in the United States. Currently, the company is unable to provide employment sponsorship.
Responsibilities
- Lead and support the team during shifts, including opening/closing, POS oversight, and shift‑change meetings.
- Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
- Deliver exceptional customer service, execute product demos, and support special events.
- Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
- Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
- Support recruiting, hiring, onboarding, and development efforts.
- Contribute to store communications, including team updates and regular store meetings.
Benefits
- Seven paid sick days per calendar year
- Competitive compensation
- Generous employee discount
- Tuition reimbursement
- Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
- Medical, dental, and vision benefits
- 401(k) match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
