Lead, IT Support
About The Position
If you want to build, develop, and see your impact, join Skillz and level up your Career! Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition. At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, Wynn Resorts and more? Learn more to see if Skillz is the right fit for your next career move!
Requirements
- 6+ years of experience in IT support, systems administration, or IT operations, with at least 1 year in a team lead or senior IC capacity.
- Experience managing a service desk or help desk function, including SLA ownership and escalation handling.
- Proficiency with the Atlassian suite (e.g., Jira Service Management, Confluence, etc.).
- Hands-on experience with endpoint management (Mac/Windows), MDM tools (Jamf/Intune), and hardware support.
- Familiarity with Google Workspace, Okta/Entra ID, and SaaS tool administration.
- Must be Las Vegas-based and willing to work onsite 5 days per week.
Nice To Haves
- Working knowledge of SOX IT controls, access governance, and audit documentation is a plus.
Responsibilities
- Lead and manage day-to-day IT service desk operations, including ticket triage, prioritization, and resolution across Las Vegas HQ and remote teams.
- Serve as the primary onsite IT support resource at Las Vegas HQ, managing physical IT infrastructure, hardware support, and in-person troubleshooting.
- Delegate service desk workload and provide direction to team members including Mark Ferguson, Karthik, and others as the team scales.
- Own IT access governance including user provisioning, deprovisioning, and RBAC enforcement across all IT-managed systems.
- Maintain system ownership documentation and ensure all IT tools, renewals, and access inventories are up to date.
- Partner with Compliance & Security Lead and Anthony Allmon to support SOX controls, audit preparation, and access reviews.
- Identify and implement service desk automation and tooling improvements to reduce manual workflows and improve response time.
- Monitor and report on CSAT metrics, escalation trends, and SLA performance to IT leadership and cross-functional partners.
- Own IT systems inventory and tooling efficiency — identify consolidation, deprecation, and automation opportunities across all IT-managed systems with full visibility into cost, ownership, and renewal timelines.
- Drive system integration and automation across core tools, ensuring key platforms communicate with each other and eliminating manual data re-entry and redundant workflows across the organization.
Benefits
- 100% coverage for medical, dental, and vision expenses for both you and your dependents
- 401K matching
- Equity incentives
- Pre-tax benefit options
- Competitive paid time off (PTO)
- Company holidays
- Free breakfast
- Caterized lunches
- Snacks
- Full-size gym with showers
- Commuter benefits
- Insurance
- Team bonding events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
