Lead IT Support Engineer
About The Position
Are you a hands-on IT professional who enjoys solving problems, leading a team, and keeping systems running at their best? The Lead IT Support Engineer is instrumental in supporting the technology that powers the Florida State Fair Authority and the dynamic operations behind the Florida State Fair. This position leads day-to-day IT support, maintains critical infrastructure, and helps ensure a seamless technology experience for staff and event operations, especially during one of Florida’s largest annual events. SUMMARY The Lead IT Support Engineer plays a crucial role in maintaining and enhancing our IT infrastructure and leading the IT team. Responsibilities include diagnosing and resolving technical issues, implementing new technologies, and ensuring the seamless operation of our systems.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an IT Support Engineer or similar role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with network administration and troubleshooting.
- Familiarity with IT security practices and tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Ability to receive, organize, plan, and complete complex work assignments in a timely fashion
- Strong troubleshooting skills
- Ability to be proactive, take ownership, and independently develop and implement new technologies
- Excellent communications and customer service skills and the ability to operate courteously under pressure
- Knowledge of Ninja One, Counterpoint POS, Solarwinds, Omada, and Ubiquiti products
- Strong skills working with Cisco network switches and routers, Windows Server 2019+, Hyper-V, and Office 365 Admin Center
- Ability to lift and install equipment up to 80 pounds
- Ability to work flexible hours including, but not limited to, early mornings, late evenings, weekends and holidays as well as 24/7 coverage for major system outages
Nice To Haves
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, Cisco CCNA) are a plus.
Responsibilities
- Provide technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Monitor and maintain IT infrastructure, including servers, networks, and security systems.
- Document and track support requests and resolutions using a ticketing system.
- Assist with the deployment and management of software updates and patches.
- Collaborate with other IT team members to improve processes and systems.
- Be the lead and help train other IT technicians.
- Provide training and support to end-users on IT-related topics.
- Participate in on-call rotation for after-hours and weekend support
- Ensure accurate installation, configuration, and certification of workstations, printers, cameras, servers, network, and vendor coordination related to the systems.
- Facilitate an efficient process for the installation or relocation, configuration, and customization of workstations for fair-time only employees.
- Support Credentials operations by assisting with the printing of tickets and badges within the automated ticket system.
- Perform additional work-related duties as needed.
Benefits
- Medical, dental, and vision insurance to keep you and your family healthy
- Employer-paid life and disability insurance for added peace of mind
- A 457(b) retirement plan with company match to help you plan for the future
- Generous paid time off and holidays, so you can recharge and enjoy life outside of work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
