Lead IT Specialist

IQVIA•Irving, TX

29d•$41,700 - $104,200•Onsite

About The Position

The Lead IT Specialist provides advanced technical support while serving as a senior resource within the IT department. This role is responsible for resolving complex workstation, server, network, and application issues, supporting IT projects, and ensuring high-quality service delivery in a fast-paced clinical environment. In addition to day-to-day technical responsibilities, the Lead IT Specialist helps coordinate team activities, provides guidance and mentoring to IT staff, assists with workload prioritization and escalations, and supports departmental initiatives. This highly client-facing role requires strong technical expertise, leadership skills, and the ability to effectively manage multiple priorities while delivering exceptional customer service through phone, email, remote support, and onsite interactions.

Requirements

Bachelor’s degree in Information Technology or related field.
5 years of Help Desk or similar experience
IT management experience required

Nice To Haves

Healthcare systems support (Electronic Medical Records, imaging Systems, Document management)
Familiar with health care programs HIPAA, CFR part 11, GDRP, etc.
Windows workstation repair, maintenance, malware removal, and deployment
Configuring network settings on workstations
RDP client support
Citrix Support.
Office 365 account and client support
Server backup monitoring and maintenance
Wireless connectivity for mobile devices and workstations
Mobile devices – smartphones, tablets, and laptops
Exchange mailbox administration
Active Directory account creation and management
Network drive and printer mappings.
Diagnose network connectivity issues for workstations.
CompTIA certifications preferred.
Microsoft Technology Associate (MTA) preferred.
Microsoft MCSA preferred.
Citrix certification preferred.

Responsibilities

Receive, respond, and resolve calls, emails and/or ticket submissions for client’s IT issues or needs.
Install, configure, and maintain software solutions for desktops and laptops.
Perform or assist with general setup and configuration of new hardware solutions.
Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages.
Follow logical troubleshooting methodologies.
Maintain active relationship with vendors through consistent communication.
Use Active Directory to create and perform administrative tasks on user’s accounts and security groups.
Maintain inventory system of all IT assets across all locations.
Maintain documentation for IT policy and procedures across the organization.
Enter all notes and time worked on the appropriate service ticket.
Enter time worked on each ticket daily.
May require work to be performed after clinic hours or schedules, such as nights, weekends, and/or holidays.
Other administrative and IT responsibilities as assigned.