Lead, IT Service Operations

OSTTRA • Princeton, NY

1d • Hybrid

About The Position

As a Cloud Engineer, you’ll be an integral part of our global team of Cloud Engineers to help manage client & internal environments hosted in AWS for our enterprise-grade applications in the Corporate Actions & Custody domain. The team is responsible for all the infrastructure and automation required to support continuous integration and continuous delivery both for client cloud (UAT and Production) environments and internal environments. We foster an open, inclusive environment where all perspectives are valued. Our team is focused on driving innovation, leveraging cutting-edge AI technologies, and maximizing engineering efficiency. We prioritize clean architecture, real-time performance, and data quality.

Requirements

• Good knowledge of UNIX/Linux systems and technologies – including shell scripting, OS configuration and troubleshooting
• Good knowledge of the Java eco system, JEE applications and application servers e.g. JBoss, Oracle WebLogic, IBM WebSphere
• Understanding of messaging-oriented middleware especially JMS (e.g. IBM MQ, Active MQ)
• Hands on experience of working in the AWS cloud (AWS preferred)
• Knowledge of AWS Cloud formation/Azure DevOps/Terraform and Experience with configuration and deployment management in a scripting language
• Experience of supporting a high uptime/high availability (24x7) system
• Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows
• Experience in source control systems (e.g. GITHub) – branching, hook scripting, access control, backup & recovery
• Good knowledge of cloud computing concepts
• Good knowledge of GenAI tools (e.g. ChatGPT)
• Familiarity with prompt engineering or using AI to automate documentation, scripting, monitoring
• Experience using AI to accelerate DevOps, CI/CD pipelines, or observability tooling is a major advantage.
• 9+ years of experience as a cloud engineer.
• Strong problem-solving skills with a growth mindset and openness to AI-powered innovation.
• Excellent communication and cross-functional collaboration abilities.
• Capable of managing priorities and meeting deadlines in a fast-paced, continuously evolving environment.
• Bachelor’s degree in computer science, preferably engineering graduate or equivalent
• Right to work requirements: This role is open only for candidates with indefinite right to work within the USA.

Nice To Haves

• Proven experience in monitoring, analysing, and optimizing large-scale distributed systems in a cloud environment.
• Strong scripting and automation skills (PowerShell, Bash, Python) — bonus if paired with AI-based infrastructure tools.
• AWS certification or similar credentials are a plus.
• Ability to estimate usage costs and identify operational cost control mechanisms
• Experience with observability and monitoring platforms (e.g. Splunk, Datadoc)
• Understanding of Continuous Integration and Continuous Delivery, concepts and tooling
• Experience of Springboot would be an advantage

Responsibilities

• Action Managed Services requests within defined SLAs
• Be familiar with operating in a challenging environment supported from different locations and should also have a strong appreciation of Development processes, tool sets and delivery infrastructure, and be comfortable working with multiple differing systems and tools.
• Occasional outside support hours will be required as part of an on-call rota to provide 24/7 cover

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level