Lead IT Delivery Manager

Marsh McLennanCary, NC
Hybrid

About The Position

Marsh & McLennan Shared Services LLC is seeking candidates for the following full-time position based in the Cary, NC office (A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.): Lead IT Delivery Manager

Requirements

  • Requires a Bachelor’s degree, or foreign equivalent, in Information Technology, Software Engineering, or a related field, and ten (10) years of experience in the job offered or in a related occupation.
  • Eight (8) years of experience must include: IT Project Management; Full life cycle delivery using Agile methodology and hands-on experience facilitating Agile ceremonies and coaching internal and external colleagues in Agile functionality; Updating project tracking tools including dollar forecasting, budgeting, staffing profiles, and project status; Leading business operations and multiple IT teams; Creating project status and reporting Dashboards utilizing MS PowerPoint, Data and Budget Management in MS Excel, and Vendor Management via MS Word.

Responsibilities

  • Lead the implementation and delivery of products in agile methodology, manage the scope of work, objectives, timelines, quality of deliverables, and other project management activities.
  • Develop strategic business plans and consult on best practices.
  • Build a support model to ensure uninterrupted service.
  • Manage escalated client delivery issues and devise clear action plans for resolution.
  • Facilitate effective communication through weekly and monthly status reporting to ensure key stakeholders and senior executives have the most up-to-date status on work.
  • Monitor and report on project issues and risks.
  • Develop project plans, roadmaps, and release calendar for all phases of the project and associated deliverables.
  • Review scope of work including management of project budget(s) to meet financial and company goals, proactively ensuring adherence to change control processes and ongoing capacity planning.
  • Assist in the gathering of business requirements, troubleshoot issues, work with architects for building Architecture Design Document and High Level Document, and drive resolution.
  • Review and ensure adequate internal and external resources are available to meet project deliverables and milestones.
  • Manage relationships with contractors and third-party vendors to ensure services are delivered on time, at a reasonable cost, and with the required quality standards.
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