IT Delivery Lead

Vallen•Belmont, NC

13h

About The Position

The IT Delivery Lead is an enterprise-wide role responsible for bringing structure, visibility, and accountability to how Vallen's IT organization receives, prioritizes, and delivers work. This role serves as the central connector between the business and IT — ensuring requests are evaluated consistently, work is tracked and visible, and leadership has the information needed to make good decisions. This is a delivery leadership role built on process discipline and cross-functional influence. It is not a project management or technical role — it is the operating backbone of IT delivery governance across applications, data, infrastructure, digital, and integrations.

Requirements

Bachelor's degree in Information Technology, Business, Project Management, or a related field; equivalent experience considered.
7+ years of experience in IT delivery, program coordination, or enterprise technology operations.
Experience managing intake, prioritization, and governance processes across multiple IT domains.
Experience with incident management, change management, and problem management processes in an enterprise IT environment.
Hands-on experience with Azure DevOps (ADO), ServiceNow, or comparable work management platforms.
Experience coordinating across technical and business stakeholders in both operational and transformation environments.
Demonstrated ability to influence without authority and drive accountability across cross-functional teams.
Strong communication skills with the ability to present status, risks, and decisions to senior leadership.
Strong understanding of IT delivery lifecycles, intake governance, and portfolio management across concurrent workstreams.
Working knowledge of ITSM practices including incident command, change management, and problem management.
Proficiency with Azure DevOps (ADO) and ServiceNow or equivalent platforms.
Ability to translate direction and decisions into clear, actionable delivery tasks with defined owners and timelines.
Skilled at identifying and surfacing risks early — with context, impact, and options, not just status.
Strong organizational skills with attention to detail, sequencing, and follow-through.
Ability to facilitate productive discussions and keep teams aligned without owning the technical work.
Working knowledge of enterprise application environments, including ERP platforms.
Comfortable operating within structured governance and escalation frameworks.
Collaborative approach; builds credibility through consistent delivery and transparency.

Nice To Haves

Project or delivery certifications (PMP, PMI-ACP, CSM, SAFe, or equivalent) preferred but not required.

Responsibilities

Own and manage the intake process for IT-related requests, including system enhancements, new technology evaluations, data needs, and strategic initiatives.
Evaluate incoming requests for completeness and alignment to business priorities before routing for review.
Facilitate discovery conversations with business owners and IT teams to ensure requests are well understood and actionable before work begins.
Ensure all requests move through established governance and prioritization channels.
Identify opportunities to leverage existing capabilities or more efficient approaches before initiating new work.
Coordinate delivery activities across IT workstreams, ensuring work is clearly defined, assigned, sequenced, and progressing.
Translate approved priorities into actionable work items, milestones, and timelines.
Maintain backlogs, boards, and work items across operational and transformation initiatives; ensure end-to-end status is visible to the right stakeholders.
Track progress, dependencies, risks, and blockers; proactively surface issues requiring attention or escalation.
Own change management end-to-end — ensuring changes move through proper review, approval, and communication before reaching production.
Facilitate working sessions, standups, and cross-team checkpoints to keep teams aligned and moving.
Support release planning and coordination, including validation of completion and handoffs.
Lead standing triage sessions to review incoming requests, assess priority, assign work, and communicate back to requesters consistently.
Maintain portfolio visibility across all active workstreams and provide leadership with clear reporting on delivery performance and capacity.
Enable accountability by giving leaders the information they need to hold teams to commitments and timelines.
Serve as the named incident commander for P1 events — leading the response, coordinating across teams, and ensuring clear communication to leadership throughout.
Own the post-incident RCA process: ensure every P1 produces a documented root cause with a named owner and a backlog action that closes the loop.
Ensure patterns surfaced through incidents and RCAs feed back into delivery planning rather than being resolved and forgotten.
Maintain governance documentation, including lifecycle ownership and decision rights across the intake and delivery process.
Act as a connector across IT and business teams — reducing friction and execution gaps in a complex, multi-domain environment.
Build trust with business partners through consistent process, reliable communication, and follow-through.
Partner with technical leads, platform owners, and business subject matter experts to ensure alignment before and during execution.
Support the CIO in preparing leadership updates and capacity briefings.