Lead, IT Apps

Ross Stores•Dublin, CA

2d•$114,300 - $195,000•Hybrid

About The Position

The Lead, IT Applications (Self-Checkout – POS) is responsible for leading the design, implementation, and support of Self-Checkout (SCO) solutions within store systems. This role partners with business and IT stakeholders to deliver scalable, reliable, and efficient checkout experiences that enhance customer satisfaction and operational efficiency. The Lead provides both functional and technical expertise across SCO, POS, and payment systems, ensuring successful execution from concept through deployment and ongoing support.

Requirements

7-10 years of experience in retail systems or IT consulting with strong exposure to POS and Self Checkout solutions
Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)
Strong understanding of POS systems, Self Checkout workflows, and payment processing (EMV, PIN pads, contactless)
Experience supporting large-scale store technology rollouts across multiple locations
Strong analytical, troubleshooting, and problem-solving skills
Ability to manage complex system integrations across multiple platforms
Proven ability to communicate effectively with both technical and business stakeholders
Experience working with third-party vendors in retail hardware/software ecosystems
Strong project leadership and execution skills
Highly organized, detail-oriented, and able to manage multiple priorities
Strong analytical, troubleshooting, and problem-solving skills

Responsibilities

Lead architecture and design of Self Checkout (SCO) solutions, ensuring integration with POS, payment systems, and store infrastructure
Act as the IT lead for the Self Checkout workstream across initiatives and programs
Partner with business stakeholders to define requirements, roadmap, and rollout strategy for SCO capabilities
Translate functional requirements into technical solutions for moderate to highly complex initiatives
Ensure alignment with enterprise architecture, security, compliance, and operational standards
Drive full development lifecycle including design validation, build, testing, and deployment
Coordinate and support all testing phases (integration, UAT, performance, operational readiness)
Lead pilot deployments, stabilization periods, and large-scale rollout execution across store fleet
Ensure store readiness across hardware, software, networking, and operational procedures
Provide ongoing production support, including troubleshooting, incident management, and root cause analysis
Identify and drive continuous improvements in SCO performance, customer experience, and operational efficiency
Lead cross-functional coordination across IT, business, vendors, and store operations teams
Develop and communicate project status, risks, and mitigation strategies to leadership
Collaborate with hardware and software vendors to resolve issues and deliver enhancements
Ensure delivery of implementation artifacts including training, job aids, and operational documentation