Lead Intake Specialist

LTE Care Plus Inc.•Town of Huntington, NY

2d•Onsite

About The Position

LTE Care Plus is a growing Applied Behavior Analysis (ABA) therapy organization serving families across New York City, Long Island, and Westchester County. We're hiring a Lead Intake Specialist to own our end-to-end client intake process, the critical bridge between a family's first call and their child's first session. You'll manage the full referral-to-enrollment pipeline: screening eligibility, coordinating authorizations with commercial and Medicaid payers, communicating with families and referring providers, and ensuring every file is audit-ready from day one.

Requirements

2–3 years of experience in healthcare intake, patient access, prior authorization, or insurance coordination
Demonstrated knowledge of Medicaid managed care and commercial insurance authorization processes
Proficiency with EHR, intake management, or HRIS platforms; Zoho familiarity a plus
Exceptional organizational skills with the ability to manage high-volume referral pipelines across multiple payers
Strong written and verbal communication skills — you can explain complex insurance processes clearly to families
Associate's degree required

Nice To Haves

Experience in an ABA therapy, behavioral health, or pediatric specialty setting strongly preferred
Bilingual (English/Spanish or English/Haitian Creole) strongly preferred
Bachelor's in Healthcare Administration, Business, or related field preferred

Responsibilities

Serve as the first point of contact for all incoming referrals via phone, fax, email, physician offices, school districts, and community partners
Submit prior authorization requests to commercial carriers and Medicaid managed care organizations
Follow up on pending authorizations and escalate delays as needed; track expiration dates and initiate re-authorization 30 days in advance
Coordinate with BCBAs/LBAs to gather required clinical documentation for authorization submissions
Identify cases requiring Single Case Agreement negotiation and escalate to the appropriate team member
Contact families within 24–48 hours of referral receipt, explain the intake process, and collect required consents and documents
Build and maintain relationships with referring providers, pediatricians, and school districts to sustain referral volume
Document all communications accurately in the intake management system
Collect and verify diagnostic reports, insurance information, consent forms, and clinical records for every intake file
Maintain HIPAA-compliant documentation practices across all intake communications and file handling
Ensure files are complete, accurate, and audit-ready at all times
Conduct initial eligibility screening to verify insurance coverage, benefit levels, and ABA authorization requirements before scheduling intake
Prioritize and triage referral volume based on urgency, referral source, and clinical capacity
Track referral-to-enrollment conversion rates and deliver weekly pipeline reports to leadership