Lead Insights Analyst (US Citizen Only)

Salesforce•Boston, MA

2d•$99,400 - $186,300

About The Position

The Lead Insights Analyst on the Cloud Success Insights Team delivers data-driven, actionable insights and strategic recommendations that empower Cloud Leaders to drive key programs within Customer Success. You'll provide cross-cloud analytics support to Cloud Success leadership, partnering closely with teams across CSG to turn complex data into clear, executive-ready guidance. This is a high-visibility individual contributor role with direct business impact. You'll be trusted to respond quickly to questions from senior leaders, and occasionally work outside standard hours to meet that need.

Requirements

7–10 years of experience in data analytics, business analytics, or a related field
Degree or equivalent proven experience (extracurricular leadership, military, volunteer, or work experience will be considered)
Strong track record of ad-hoc analysis, deep-dive analysis, predictive modeling, and forecasting
Demonstrated experience in variance analysis, impact analysis, and root cause analysis
Proven business partnering skills — experience acting as a strategic partner to cross-functional teams
Strong stakeholder management skills across varying levels of seniority
Excellent executive presentation skills — able to distill complex analysis into clear, actionable stories
Extensive experience writing complex SQL queries
Expertise in a major visualization tool (Tableau, Power BI, etc.)
A curious, ownership-driven mindset with the ability to mentor junior analysts
Must hold a singular U.S. Citizenship and no dual-citizenship with any other countries: Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Nice To Haves

Direct experience (2+ years) in data engineering
Tableau certification (Desktop Specialist/Professional)
Experience working with cloud data sources
Strong interest in emerging technologies and applying AI to analytics work

Responsibilities

Lead ad-hoc and deep-dive analyses to answer high-priority business questions
Build predictive models and forecasts to support planning and decision-making
Conduct variance analysis, impact analysis, and root cause analysis to explain performance drivers
Partner with cross-functional stakeholders across Customer Success and Cloud leadership
Translate complex analytical findings into clear strategic recommendations for executives
Own projects end-to-end, from problem framing through executive presentation