Lead, Inside Sales
Lincare•Clearwater, FL
•Onsite
About The Position
The Lead of Inside Sales provides leadership for the Inside Sales Representatives in matters relating to the servicing of customers. This role achieves call center and individual quality and productivity goals in accordance with established objectives and manages individual projects while contributing to other operational initiatives outside of team responsibilities.
Requirements
- Read, write, and perform mathematic calculations and the English language effectively
- Work independently
- Detail-oriented with excellent organizational skills
- Communicate independently and verbally with personable and effective writing skills
- Work in a normal office environment utilizing a computer approximately 75% of the time
- High School diploma or GED required
- 4-6 years of customer service-call center experience
- 1-2 years of inside phone sales experience
- Inbound/outbound call blending call center experience in a multi-site environment
- Proven leadership skills in coaching, developing, and training call center personnel
- Demonstrated history of meeting performance objectives
Nice To Haves
- Bachelor's Degree preferred
- supervision experience preferred
- Health care experience preferred
Responsibilities
- Provide guidance and leadership to Inside Sales Representatives, managing and providing direction
- Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
- Focus and maintain performance efforts of the team on current business goals
- Work to ensure that the team of Representatives are conducting their individual responsibilities in a professional and courteous manner
- Serve as a knowledgeable and productive part of the managerial team
- Participates in, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole
- Oversees training of new Representatives assigned to the team and provides refresher training as needed
- Identifies opportunities for process improvements
- Ensure activities support the organization in achieving targets
- Supports CADU behaviors ensuring a positive customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
