Inside Sales Team Lead

VEGA • Mason, OH

8d

About The Position

This role oversees the Inside Sales team, providing support and guidance. The Team Lead manages and coaches the team on key metrics, conducts huddles, and resolves employee issues, escalating them to the Inside Sales Manager and HR when necessary. The position involves evaluating customer application information to ensure equipment compatibility with performance, delivery, and price parameters. A key responsibility is demonstrating an understanding of industry Terms and Conditions to assess risk for customer requests. The Team Lead will assist the Inside Sales team with clarifying model codes, equipment descriptions, price deviations, commission assignments, credit holds, and other necessary information. They will also issue Material Return Authorizations (MRAs) for VEGA equipment and make decisions regarding credits and special exchange terms based on VEGA guidelines. Additionally, the role includes initiating the internal quality reporting process.

Requirements

• Bachelors degree OR equivalent combination of education and experience
• CRM System experience

Responsibilities

• Oversees team for support and guidance
• Manages and coaches on metrics for Inside Sales team and Business Development teams including Huddles and Huddle Boards
• Resolves employee issues or submits unsettled issues to Inside Sales Manager and HR for action
• Coaches Team members
• Promptly communicate any potential problems, incidences, or occurrences effecting the daily operations and management of the department to the Inside Sales Manager
• Evaluate customer application information and assure requested equipment is compatible with customer defined performance, delivery, and price parameters based on customer request
• Demonstrate an understanding and ability to apply current industry Terms and Conditions to evaluate the risk impact to customer requests
• Assist Inside Sales to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required
• Issue timely and detailed Material Return Authorizations (MRA’s) for VEGA equipment only (nuclear repair requests referred to parts/repair department)
• Make decisions regarding issuance of credits and creation of special exchange terms, using defined VEGA guidelines
• Initiate internal quality reporting process via electronic quality system

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level