Lead Inside Sales Client Manager

NTT•New York, NY

14d•Hybrid

About The Position

The Lead Inside Sales Client Manager has significant inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs. The Lead Inside Sales Client Manager mines for new sales opportunities within an assigned account list. The Lead Inside Sales Client Manager uses a proactive and systematic approach to work through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs. This role acts as an informal team lead.

Requirements

Must be bilingual in Japanese and English. Mandatory requirement.
Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
Sales pursuit. The skills and knowledge to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
Excellent written and verbal communication skills are crucial for conveying information, managing correspondence, and liaising with internal and external stakeholders.
Excellent interpersonal skills with a demonstrated proactive approach to work and a good understanding of the strategic objectives of the global business.
Ability to efficiently manage own time and that of the executive's time to ensure all commitments are met and deadlines are upheld is critical.
Strong organizational skills are a must for managing the executive's schedule, coordinating meetings, and handling logistics.
Ability to display the required level of confidentiality, discretion and professionalism when dealing with sensitive information.
Ability to handle unexpected issues and finding creative solutions.
Ability to prioritize and coordinate initiatives, events or activities.
High attention to detail is important, especially when dealing with scheduling, document preparation, and record-keeping.
Strong project management skills are important to manage any special initiatives or handle complex tasks effectively.
Significant demonstrated experience in a similar role in a similar environment.
Significant sales and client engagement experience.
Significant demonstrated experience negotiating with clients and vendor.
Significant demonstrated experience analyzing commercial information.
Basic understanding of IT infrastructure (e.g., data centers, networks).
Native-level proficiency in Japanese.
Effective communication skills in English for internal and external coordination.
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
Willingness to learn and use sales tools such as Salesforce (prior experience not required).

Nice To Haves

Experience in inside sales at an IT company.
Familiarity with quotation and order workflows in IT services.
Experience using Salesforce or similar sales tools.
Ability to navigate ambiguous situations by proactively gathering information and consulting with supervisors.
Understanding of both U.S. and Japanese corporate cultures.

Responsibilities

Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
Minimizes churn and maximizes retention in assigned accounts.
Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
Uses the company’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
Presents new and additional offerings to clients.
Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
Builds relationships with clients and displays an interest in and knowledge of the client environment.
Identifies opportunities for up-selling of solutions.
Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts.
Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalate identified problems for investigation and resolution.
Adheres to Finance standards and procedures to reduce costs and report associated risk
Schedules and manages the Executive level appointments, meetings, and travel arrangements.
Coordinates and prioritizes Executive’s daily schedule, ensuring they are well-prepared for each engagement.
Serves as a gatekeeper for phone calls and visitors, screening and directing them as needed.
Creates detailed itineraries and ensures all travel logistics are smooth.
Tracks and manages expenses, including preparing and submitting expense reports on behalf of the Executive.
Maintains strict confidentiality regarding sensitive information and conversations.
Organizes and coordinates events, conferences, or team-building activities as needed.
May provide personal assistance, such as managing personal appointments or handling personal errands, as requested by the Executive.
Performs any other related tasks as required.