Lead Infrastructure Engineer - Powering Identity & Access Management at Scale

JPMorgan Chase & Co. • Columbus, OH

14d • $147,250 - $190,000

About The Position

As a Lead Infrastructure Engineer at JPMorganChase within CTO/IAM, you will apply deep knowledge of software, applications, and technical processes in infrastructure engineering while continuing to develop technical and cross-functional expertise. You will help deliver infrastructure and performance excellence and contribute to the evolution of identity and access management infrastructure at scale.

The role involves leading infrastructure workstreams, designing and implementing solutions, modernizing technology processes, improving reliability and observability, automating operations, and proactively managing service capacity and performance. You will also use enterprise-authorized AI capabilities to support infrastructure work, validating outputs and respecting data sensitivity, security, resiliency, and auditability requirements. Rotational support coverage may be required as needed.

Requirements

• Formal training or certification in infrastructure engineering concepts and at least 5 years of applied experience.
• Deep knowledge in one or more infrastructure engineering areas, such as hardware, networking, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessment.
• Demonstrated experience using enterprise-authorized AI capabilities in infrastructure engineering workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalate uncertainty, and ensure outcomes meet resiliency, security, and auditability expectations.
• Deep knowledge of a specific infrastructure technology and scripting languages.
• Deep knowledge of cloud infrastructure and multiple cloud technologies, including the ability to operate in and migrate across public and private clouds.
• Experience with AWS, Kubernetes, Terraform, and/or Docker.
• Practical cloud-native experience.
• Experience with APM or observability platforms such as Dynatrace, Datadog, New Relic, or AppDynamics to monitor application and service health.
• Experience conducting capacity and performance analysis to proactively identify scaling, tuning, or resilience risks.

Nice To Haves

• Proficiency designing, building, and deploying highly scalable software-based infrastructure components, such as cloud products, container systems, compute, storage, and network services.
• Experience with one or more general-purpose programming languages, such as Go or Python.
• Experience using scripting languages to automate tasks and build pipelines.
• Experience designing or contributing to observability, performance, and capacity-management tools such as Dynatrace, Grafana, or Splunk.
• Experience resolving application-function and system customer-support issues.
• Experience facilitating or contributing to post-incident reviews and problem-management practices to drive systemic reliability improvements.
• Experience with CI/CD tools and pipelines such as Jenkins, GitLab CI, Spinnaker, or ArgoCD.

Responsibilities

• Apply technical expertise and problem-solving methods to projects of moderate scope, including design, development, and troubleshooting.
• Use enterprise-authorized AI capabilities to support infrastructure analysis and design documentation, validating results and handling operational data according to sensitivity and security requirements.
• Drive infrastructure workstreams or projects across one or more technologies, collaborating with other platforms to architect and implement changes that resolve issues and modernize processes.
• Consider upstream and downstream systems and data implications, and advise on mitigation actions.
• Apply reuse-first, AI-assisted practices to delivery and automation, identifying recurring issues and validating remediation options while ensuring traceability, auditability, resiliency, and security.
• Troubleshoot priority incidents, facilitate blameless post-mortems, and support incident closure.
• Participate in rotational support coverage as needed.
• Define and promote monitoring frameworks for end-to-end application or service monitoring, useful telemetry, and noiseless alerting.
• Contribute to products or software that automate manual operational work.
• Monitor infrastructure and service capacity, performance, and utilization trends, identifying risks and implementing scaling or tuning actions before availability is affected.
• Define and maintain service health and reliability targets, such as availability, latency, and error-rate thresholds, and drive engineering priorities to meet them.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed