Lead In-Room Dining Order Taker

San Manuel Casinos • Highland, CA

10h • Onsite

About The Position

Under the direction of the Food & Beverage Supervisor, the Lead In-Room Dining Order Taker assists with all In-Room Dining department responsibilities. Aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that is in alignment with Yaamava’ Resort & Casino Brand Standards. Responsible for coordinating guest orders and deliveries, amenities, requests, and special event needs. Collaborates and coordinates with the culinary team acting as an extension of leadership. Assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages. Ensures consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

Requirements

• High School Diploma or GED is required.
• Minimum two (2) years of food and beverage experience required.
• Demonstrated ability to read, write, speak, and understand English effectively to communicate with guests, team members, and management.
• Experience with Point of Sale (POS) systems, including InfoGenesis, Kitchen Display Systems (KDS), or similar platforms.
• Ability to operate Microsoft Word, Excel, and other business-related software applications.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Ability to effectively prioritize responsibilities and manage competing demands.
• Communicates clearly, professionally, and effectively with guests, team members, and leadership.
• Demonstrated ability to assess situations quickly, exercise sound judgment, and make accurate decisions in a timely manner.
• Delivers friendly, efficient, and responsive service while effectively addressing guest and team member needs and concerns.
• Must be able to work well under pressure while maintaining efficient, best-in-class service standards during busy periods.
• Must have a warm, inviting, and engaging personality, and feel comfortable in an entertainment-focused environment.
• Must obtain and maintain a current Food Handler’s card.
• Must obtain and maintain a Responsible Beverage Service (RBS) certification.

Nice To Haves

• Minimum two (2) years of customer service experience preferred.
• Previous leadership experience preferred.

Responsibilities

• Provides oversight of all aspects of the In-Room Dining guest experience and department programs and policies. Serves as an extension to the In-Room Dining leadership team assists management and team as needed to ensure quality service and smooth daily operations.
• Coordinates the needs of the guest to the kitchen staff, attendants, and other departments while escalating any guest or team member concerns to leadership.
• Oversees assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. Assists and confirms all appropriate side work duties are being performed during operations as necessary.
• Is responsible for the coordination and facilitation of amenities, special requests, and VIP activity during operations.
• Assists with communicating and administering new training material to current team members while overseeing the training of new team members.
• Assists with delivering food & beverage orders, delivering amenities and collecting and resetting tables and all necessary side work.
• Audits cash register transactions to verify proper documentation of comps, voids, and discounts. Responsible for completing order taker’s shift reports and resets.
• Is responsible for creating a memorable guest experience by providing exceptional service to every patron; interacts and engages.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED