Lead In-House Specialist

Konica Minolta Business Solutions, U.S.A., Inc. • Duluth, GA

7d • Onsite

About The Position

Konica Minolta currently has an exciting opportunity for a Lead In-House Specialist! This position provides day-to-day direction and manages the workflow of the team within the set-up center to ensure deadlines are met. The Lead In-House Specialist also provides feedback to management regarding the employment and performance of In-House tech staff. They ensure the team has the necessary parts inventory and tools to efficiently complete work. This role may also assist in the set-up, service, and refurbishing of all models when necessary and inspects units upon completion to ensure quality standards are met. The position requires the operation of a motor vehicle and a valid driver's license. The Lead In-House Specialist establishes an up-to-date file of service manuals, part books, and other service literature using the issued laptop and develops familiarity with their contents. They must maintain proper territory management, maintain their tool kit, supplies, and accurate inventory for their assigned territory, and maintain the minimum call per day average. Effective relationships with customers and fellow employees are crucial. The role provides sales support as required, such as advising sales on problems with accounts or identifying service leads. Accurate and timely completion of invoices and expense reports is also required. The Lead In-House Specialist must follow the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.

Requirements

• Comprehensive knowledge on the full product line.
• Excellent troubleshooting skills.
• Depth and breadth of knowledge allows this position to provide assistance on complex or unusual problems to in-house and field technicians
• Typical Number of Models Serviced: Current product line and legacy products.
• Responsibility: Leads the workflow for three (3) to five (5) employees in the BSC. Responsibilities include assigning tasks and assessing skills of those in set-up center. Provides feedback to management with regard to hiring, terminating, and performance management when a Supervisor does not exist.
• Level: This position would typically exist only in larger set-up facilities.
• Excellent communication
• Team-building
• Leadership skills
• Presentation skills
• Ability to provide direction and coaching in group and one-on-one situations.
• High School and Technical School graduate or equivalent experience.
• 5+ years experience related to technical/repair of business equipment.
• Experience, Educational Requirements and Certifications - High School and Technical School graduate or equivalent experience.
• 5+ years experience related to technical/repair of business equipment.
• See Training Curriculum
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision.
• Physical Requirements/Physical Demands - Sitting, Standing, Walking, Talking, Hearing, Use Hands to Handle and Feel. Bending over, crawling, kneeling, pushing or pulling, lifting or carrying less than 10 lbs to more than 75 lbs, driving a car, driving/operating trucks, forklifts, or other equipment, being around equipment/machinery, exposed to dust, gas, or fumes, exposed to changes in temperature or humidity.
• Specific Vision Abilities -Close Vision, Far Vision
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• For Example; requires valid drivers license
• The noise level in the work environment is usually moderate.

Responsibilities

• Provides day-to-day direction and manages work flow of team within set-up center to ensure deadlines are met, provides feedback to management with regard to employment and performance of In-House tech staff.
• Ensures team has the necessary parts inventory and tools to efficiently complete work.
• Assists in the set-up, service and refurbishing of all models when necessary and inspects units upon completion to ensure quality standards are met.
• Required to operate a motor vehicle and have a valid drivers license.
• Establishes an up-to-date file of service manuals, part books and other service literature using the issued laptop and develops familiarity with contents.
• Must maintain proper territory management
• Maintains tool kit, supplies, and accurate inventory for assigned territory.
• Must maintain the minimum call per day average.
• Maintains effective relationships with customer and fellow employees.
• Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
• Accurately and timely completion of invoices and expense reports.
• Must follow the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.

Benefits

• Competitive salary
• Outstanding benefits package (including medical, dental, life insurance)
• 401(k) plan with matching company contribution
• Excellent holiday/vacation plans
• Tuition Reimbursement Program
• Employee Referral Bonus Program
• Ongoing professional development training
• Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED