Lead Improvement Advisor

Sanford Health•Neillsville, WI

1d•Hybrid

About The Position

The Lead Improvement Advisor works with leadership to organize, assist, and coordinate planning and implementation of systematic, organization-wide approaches to improving outcomes. The advisor will facilitate and lead corporate and local strategic plans that achieve high impact and significant improvements in organizational performance by providing oversight to performance improvement components and activities. The Lead Improvement Advisor will support corporate and local strategic plans that achieve high impact and significant improvements in organizational performance by providing oversight to performance improvement components and activities. The advisor must have demonstrated ability in problem solving, critical thinking, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals. The responsibilities of the lead include data and project management, analytical reasoning, interpreting and evaluation of complex information, identifying patterns and essential issues, while measuring and evaluating the attainment of results. The lead is also responsible for utilizing and teaching process improvement methodologies to support informed decision making for operational efficiencies and effectiveness that align with system strategies. Knowledge of and conformance to regulatory requirements, contractual obligations, and the organizations policies is essential, along with the ability to maintain confidentiality of sensitive information. Serves as communication link and resource person regarding performance improvement and patent safety for departments and management throughout the organization. Also serves as the "go to" source for questions, acts as the subject mater expert within the quality team, and provides day-to-day direction. Understands and communicates quality and safety priorities as they relate to high reliability and value based care. Analyzes data to identify areas of opportunity for improvement efforts. Ability to write and verbally communicate in a legible and understandable manner, have strong computer skills, possess the ability to make independent and timely decisions when circumstances warrant, and possess the ability to demonstrate interpersonal skills, such as interacting effectively with other health care professionals, physicians, upper-level management, regulatory agency staff, and the general public. Other desired traits of the Lead Improvement Advisor include familiarity with the basic tools of robust process improvement, work process redesign, or re-engineering, knowledge of medicine and medical terminology, and ability to work with minimal supervision. Obtains strong communication, facilitation, and presentation skills. Possesses the ability to demonstrate interpersonal skills, such as interacting effectively with other health care professionals, physicians, upper-level management, regulatory agency staff, and the general public. Accepts increased complexity of work assignments, process improvement projects/initiatives that may be cross-departmental or system-wide with limited guidance. Serves as both the subject matter expert on process improvement and quality programs and mentor to team members. Expected to dedicate additional time towards Sanford patient safety strategies and culture (SAFE leader trainer, coach trainer, new staff trainer, huddle board lead, etc.) and participate in other development programming.

Requirements

Demonstrated ability in problem solving, critical thinking, conflict management, and team building skills.
Ability to interpret and evaluate complex information, identify patterns and essential issues, while measuring and evaluating the attainment of results.
Knowledge of and conformance to regulatory requirements, contractual obligations, and the organization's policies.
Ability to maintain confidentiality of sensitive information.
Strong computer skills.
Bachelor's degree required.
Minimum of five years’ experience in operational process improvement, clinical, or healthcare management setting required.
Obtain and subsequently maintain required department specific competencies and certifications.
If a licensed registered nurse (RN), currently hold an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.

Nice To Haves

Familiarity with the basic tools of robust process improvement, work process redesign, or re-engineering.
Knowledge of medicine and medical terminology.
Ability to work with minimal supervision.
Master's degree preferred.
If degree is in nursing, graduate from a nationally accredited nursing program preferred, including, but not limited to, Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Lean Six Sigma Green Belt or Certified Professional in Healthcare Quality (CPHQ) or equivalent preferred.

Responsibilities

Support corporate and local strategic plans that achieve high impact and significant improvements in organizational performance by providing oversight to performance improvement components and activities.
Facilitate and lead corporate and local strategic plans that achieve high impact and significant improvements in organizational performance by providing oversight to performance improvement components and activities.
Organize, assist, and coordinate planning and implementation of systematic, organization-wide approaches to improving outcomes.
Manage data and projects.
Utilize and teach process improvement methodologies to support informed decision making for operational efficiencies and effectiveness that align with system strategies.
Serve as communication link and resource person regarding performance improvement and patient safety for departments and management throughout the organization.
Act as the subject matter expert within the quality team and provide day-to-day direction.
Analyze data to identify areas of opportunity for improvement efforts.
Make independent and timely decisions when circumstances warrant.
Demonstrate interpersonal skills, such as interacting effectively with other health care professionals, physicians, upper-level management, regulatory agency staff, and the general public.
Accept increased complexity of work assignments, process improvement projects/initiatives that may be cross-departmental or system-wide with limited guidance.
Serve as both the subject matter expert on process improvement and quality programs and mentor to team members.
Dedicate additional time towards Sanford patient safety strategies and culture (SAFE leader trainer, coach trainer, new staff trainer, huddle board lead, etc.) and participate in other development programming.
Support The Joint Commission survey processes, mock tracers for preparation, and other regulatory/State/CMS requirements and associated follow-ups, including conducting audits and reporting of audits.
Partner with hospital Operational Leadership to ensure all required documents and data are ready for TJC Certifications.