Lead HVAC Technician
About The Position
The Lead HVAC Technician is a hands-on field role responsible for diagnosing, maintaining, repairing, and installing HVAC systems, including air conditioners, furnaces, heat pumps, and ventilation equipment. The technician independently runs service calls, troubleshoots equipment, completes repairs, and delivers quality work while helping a technician helper develop safe and effective work habits. The role leads by example through technical skill, customer care, accountability, and support for teammates. Working closely with the owner and Technical Compliance Manager, the Lead HVAC Technician helps establish service practices, improve workflow and service quality, develop the team, and build customer trust as the business prepares to launch and grow. The position also involves clearly explaining findings and options to customers, documenting work in ServiceTitan, following safety procedures, and maintaining an organized service vehicle.
Requirements
- At least three years of HVAC service and repair experience.
- Strong technical knowledge of HVAC installation, maintenance, troubleshooting, and repair.
- EPA Section 608 certification appropriate to the equipment serviced.
- High school diploma or equivalent.
- Valid driver’s license and a driving record that meets company vehicle insurance requirements.
- Ability to use mobile service software and maintain accurate service records.
- Strong problem-solving skills and ability to explain technical information in understandable terms.
- Willingness to coach others, accept feedback, and contribute ideas that improve the business.
- Ability to perform essential field duties, including lifting and carrying equipment, climbing ladders, and working in attics, crawl spaces, and outdoor conditions, with or without reasonable accommodation.
- Commitment to safe work, ethical recommendations, and respectful customer service.
Nice To Haves
- Five or more years of HVAC service and repair experience.
- EPA Section 608 Universal certification.
- HVAC trade school training.
- ServiceTitan experience.
Responsibilities
- Diagnose, maintain, repair, and install HVAC systems, including air conditioners, furnaces, heat pumps, and ventilation equipment.
- Independently run service calls, identify equipment problems, and complete appropriate repairs.
- Replace or repair components such as compressors, motors, thermostats, and filters.
- Perform preventive maintenance, including cleaning, inspecting, testing, and adjusting system components.
- Explain findings clearly, answer customer questions, and present appropriate repair, maintenance, and replacement options honestly and respectfully.
- Verify system operation after service and leave each work area clean and orderly.
- Guide and coach a technician helper while remaining actively responsible for completing fieldwork.
- Accurately document diagnostics, work performed, parts used, and customer recommendations in ServiceTitan.
- Follow safety procedures, use required personal protective equipment, and handle tools, equipment, and refrigerants responsibly.
- Maintain an organized service vehicle and communicate inventory and equipment needs.
- Work with the owner and Technical Compliance Manager to improve service quality, workflow, and team development.
- Build lasting customer relationships by arriving prepared, communicating proactively, and keeping commitments.
Benefits
- 401(k)
- 401(k) matching
- Performance-based bonus
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
- Training, licensing, and certification opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
