Lead HVAC Service Technician
About The Position
A growing residential HVAC company in the Des Moines area is seeking an experienced Lead HVAC Service Technician to join its team. This is a key revenue-generating role for someone who excels at diagnosing and repairing HVAC systems while delivering an exceptional customer experience. The ideal candidate has 4–5+ years of experience as a Lead Service Technician, has successfully managed their own service truck, and understands how to build trust with homeowners while identifying repair, maintenance, and replacement opportunities. This individual will play a critical role in driving service revenue, membership growth, and installation leads.
Requirements
- 4–5+ years of experience as a Lead HVAC Service Technician.
- Experience independently managing a service truck and daily route.
- Strong diagnostic and troubleshooting skills on residential HVAC equipment.
- EPA Certification required.
- Valid driver's license with a clean driving record.
- Excellent communication and customer service skills.
- Professional appearance and ability to build trust with homeowners.
- Ability to identify repair versus replacement opportunities ethically and confidently.
- Comfortable discussing memberships, system upgrades, and replacement options with customers.
- Ability to work independently with minimal supervision.
Nice To Haves
- NATE Certification (preferred but not required).
- Experience with ServiceTitan or similar field service software.
- Experience with high-efficiency HVAC systems and heat pumps.
- Sales aptitude with a customer-first approach.
Responsibilities
- Respond to residential HVAC service calls in a timely and professional manner.
- Diagnose, troubleshoot, and repair heating, cooling, and ventilation systems.
- Perform preventative maintenance and tune-ups to maximize equipment performance.
- Educate homeowners on system operation, repairs, and maintenance recommendations.
- Identify and communicate replacement opportunities when repairs are no longer the best solution.
- Generate qualified leads for the installation team.
- Promote and enroll customers in maintenance membership programs.
- Respond to emergency service calls as needed.
- Maintain accurate service records, invoices, and job documentation.
- Keep company vehicle stocked, organized, and maintained.
- Deliver a five-star customer experience during every visit.
Benefits
- Opportunity for advancement
- Bonus based on performance
- Company car
- Overtime available
- Company-provided uniforms
- Paid Time Off (PTO)
- Paid holidays
- Health insurance benefits
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
