Lead Human Services Worker - Transitional House

Community Partners in Action • Hartford, CT

13h • Onsite

About The Position

Community Partners in Action (CPA) is seeking a Lead Human Services Worker for the Hartford Transitional House (HTH) program. HTH provides a supervised, structured, safe, and supportive residential environment for men, aiming to enhance positive changes in behavior and decision-making. The program emphasizes responsibility, accountability, tolerance, respect, cooperation, and concern, while meeting referral source needs. CPA is committed to a culture of belonging, equity, diversity, and inclusion (BEDI) and works towards criminal justice reform in Connecticut.

Requirements

• High School diploma/GED, associate or bachelor’s degree
• Three years of experience in human services
• At least one year of experience supervising staff
• Ability to interact with multi-cultural populations
• Crisis management skills
• Shares the belief that people can change and individuals in need deserve quality services and an opportunity for recovery.
• Demonstrates trauma informed approaches and cultural responsiveness, models pro-social behavior.
• Must have a valid CT driver’s license and reliable transportation.
• Ability to work weekends, holidays and additional hours as needed.

Nice To Haves

• Residential experience preferred.
• Experience with justice involved clients with substance abuse, mental health or other behavior issues is also desirable.
• Bilingual ability (Spanish/English) desired.

Responsibilities

• Assists with orientation and training of new staff.
• In the absence of the Residential Manager, assumes the operational responsibilities of the program, including staff oversight.
• Relieves shift staff for breaks.
• Supervise and monitor resident activities in compliance with program policies, including morning wake-up and completion of resident chores.
• Ensure a safe and secure environment for all utilizing appropriate de-escalation and behavior motivation techniques.
• Serves as an advocate for all participants encouraging program participation and accountability.
• Proactively acts as a mediator when necessary to effectively resolve resident conflicts in a solution focused manner.
• Maintains professional boundaries with residents, staff, volunteers, family members/visitors and providers at all times.
• Serves as positive role model following program guidelines for professional conduct and code of ethics and maintain a professional image at all times when interacting with supervisors, staff, residents and visitors, or answering phones.
• Assists with meeting resident needs as necessary and appropriate.
• Possesses knowledge of and implements all agency/program policies and procedures governing facility operations including: Key Controls, Hourly Rounds, Perimeter Searches, Random Room Searches, Monitoring of client locations and visitors, Emergency Procedures, Inspections.
• Completes and/or ensures all Incident Reports are accurate and timely.
• Maintains shift log indicating incidents that occur, immediately reporting all incidents to Program Manager, Residential Manager or to on-call personnel.
• As required, complete incident reports.
• Ensure all visitors have proper identification prior to entering the facility.
• Searches all bags brought in or out of the facility, conducting pat and pocket searches on residential clients each time they enter the facility, unless escorted by staff.
• Conducts client intake/admission and orientation after hours.
• Conducts random drug testing and breathalyzers.
• Completes all necessary documentation accurately and in a timely manner.
• Must be familiar with universal precautions and related issues including risk of communicable diseases.
• Remains constantly alert during all shifts for any situation that may jeopardize the safety of residents, staff, visitors and/or the community.
• Engages in all staff meetings and trainings offered to enhance professional development (required/non-required).
• Performs all other duties as required.

Benefits

• Medical and Dental insurance through Cigna
• 401k Eligibility after 60 Days of Employment
• Life Insurance, Short- and Long-Term Disability at NO cost to you
• Generous Vacation, Personal, and Sick Time
• 13 Paid Holidays
• A commitment to employee health & wellness
• The opportunity to make a difference and be a part of a team dedicated to systemic change and criminal justice reform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED