Lead HR Compliance Coordinator

Genworth Financial • Richmond, VA

4d • Hybrid

About The Position

At Genworth and CareScout, we're on a mission to simplify and dignify the aging experience. The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We've been there ourselves. That's why we're building better ways to help people find, fund, and understand aging care all while being supported every step of the way. We're a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what’s best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

Requirements

• Bachelor's degree in Human Resources, Psychology, Human Development, Sociology, Business, or related field; or equivalent experience.
• Minimum of 2 years experience in HR related role (recruiting, compliance, administration)
• Strong written and verbal communication skills with candidates, leaders, vendors, and partners.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to handle sensitive and confidential information with discretion.
• Analytical and problem-solving skills, with the ability to identify trends and make sound recommendations.
• Ability to translate data into insights that support decisions and business outcomes.
• Strong organization and time management skills in a fast-paced environment.
• Sense of urgency and accountability in delivering quality work on time.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
• Experience using AI-powered tools, Microsoft Copilot, Excel, HR systems, or other technology to improve productivity, quality, and efficiency.
• Natural curiosity and a continuous improvement mindset.

Nice To Haves

• Familiarity with HR systems, background screening platforms, case management tools, or pre-employment compliance requirements.
• Experience using data, vendor partnerships, and cross-functional collaboration to improve processes.

Responsibilities

• Administer the pre-employment background screening process from initiation through final disposition.
• Serve as the primary day-to-day contact for the company's background screening vendor and help maintain a productive vendor relationship.
• Review background screening reports and related documentation for completeness and accuracy.
• Monitor screening progress, resolve routine issues, and ensure timely completion of candidate requirements.
• Analyze compliance, screening, and vendor data to identify trends, monitor service levels, and provide insights that support decision-making and process improvements.
• Complete Form I-9 and employment eligibility verification steps for all new hires.
• Escalate potential concerns and consult with Legal, Compliance, HR Business Partners, and Talent Acquisition partners when necessary.
• Maintain confidential, detailed, and accurate records to support compliance requirements, audit readiness, and sound governance practices.
• Review candidate Conflict of Interest disclosures as part of the pre-employment process.
• Identify disclosures requiring additional review and coordinate escalations to Compliance and Legal partners.
• Track review outcomes and maintain appropriate documentation.
• Develop a working knowledge of employment laws and regulations that impact hiring and pre-employment decisions, including FCRA, EEOC, and related requirements.
• Support compliance-related processes, audits, reporting, and documentation activities.
• Assist with process improvement initiatives that increase efficiency, reduce risk, and improve candidate experience.
• Partner with Finance, Total Rewards and external vendors to ensure accurate vendor invoicing, reporting, and budget tracking activities.
• Build strong relationships with Talent Acquisition, Hiring Managers, HR Business Partners, Compliance, Legal, and other stakeholders.
• Provide timely and professional communication regarding candidate status, compliance requirements, and process updates.
• Demonstrate sound judgment when handling sensitive or confidential matters.
• Contribute to a positive team environment focused on service, collaboration, and continuous improvement, while supporting broader HR Compliance initiatives such as policy governance, employee relations, global mobility, and other compliance-related programs as needed.

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long-Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level