Lead Housekeeping/Setup

City of Raleigh North Carolina•Raleigh, NC

5d•Onsite

About The Position

The Lead Housekeeping/Setup worker is devoted to setup and housekeeping functions at the Raleigh Convention Center (RCC). This will include work in all areas of the RCC including setting up tables, chairs, risers and cleaning restrooms, lobby areas, meeting rooms, etc., as well as some areas of Red Hat Amphitheater if needed. This work is performed in multiple shifts up to 7 days a week. This position will serve as the crew lead when the Maintenance and Ops Crew Supervisor is not on-duty.

Requirements

The ability to work a flexible schedule, including evenings, weekends and holidays, as determined by venue events
The ability to effectively perform janitorial functions to maintain venue cleanliness and set up facility equipment and furnishings to support events
Can efficiently take down facility equipment and furnishings while returning all items to appropriate locations, ensuring items are clean and operable for future use, and/or reporting any damage to supervisor
Good customer service skills to provide face-to-face customer service to facility users and guests
Skills, confidence and the ability to serve as a crew lead to oversee the quantity and quality of work and address client and staff concerns
Associate's Degree in Horticulture, Landscape Design, Grounds Maintenance, Pest Control or related field; 3 to 5 years’ experience in specialized turf maintenance, landscape design/maintenance, parks maintenance, arboriculture, or related work OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire
Knowledge Of: Facilities housekeeping and setup
Department policies and relevant City ordinances and laws
Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Skill In: Following directions and meeting standards and providing attention to detail in assignments.
Leading the work of others
Training employees
Customer service
Ability to: Respond to emergency situations
Assist the supervisor with tasks and responsibilities
Communicate with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work directions

Responsibilities

Performs general maintenance supporting the housekeeping and set up functions for the Raleigh Convention Center; selects proper cleaning tools and equipment for tasks; performs work following established safety policies and procedures
Operates and maintains assigned cleaning equipment; performs inspections to ensure safe operating conditions; cleans and performs preventative maintenance; and monitors need for replacement or advanced repairs
Serves as a lead worker for housekeeping/setup works assigned to the RCC. Assigns tasks, provides direction as needed and ensures proper cleaning of all aspects of the Center
Prioritizes and responds to customer requests and addresses issues or cleaning needs and set up needs; reviews operational issues; Plans, monitors and reviews inventory, resources and materials needs; may work with contract workers or vendors who are performing services within the RCC
Engages with internal staff and clients as needed to immediately respond to needs.
Performs both preventative and long-term housekeeping functions
Direct work oversees quantity and quality of work and address client and staff concerns
As a lead worker, this position will be expected to address issues as they arise during a shift. In addition, they will serve as the key point of contact for staff and client needs when on-duty