Lead Housekeeper

BORDERTOWN / INDIGO SKY CASINOS•Wyandotte, OK

2d•Onsite

About The Position

The Lead Housekeeper is responsible for monitoring the work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in the lodging facility. This role involves assigning duties, inspecting work, investigating guest complaints regarding housekeeping services and equipment, and taking corrective action. The Lead Housekeeper will also train new employees, recommend dismissals, and ensure guest room corridors are clean. Additionally, they will document and report any deficiencies, including mechanical and electrical problems in guest rooms, to the Hotel Manager. Maintaining a clean and professional appearance, as well as a friendly and approachable attitude towards guests and staff, is crucial. The lead will also be an active part of the housekeeping team.

Requirements

High School diploma or GED.
A minimum of two to four years of work-related skill, knowledge, or experience.
Knowledge of procedures for providing top-notch customer and personal services, including conducting a customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
Ability to get members of the staff to work together to accomplish tasks.
Above average oral communication skills.
Excellent customer service.
Problem solving capability.
High capacity for learning.
Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.
Strength to move up to 50lbs at a time.
Must be able to stand or walk for a minimum of 8 hours.
Must be able to maneuver in or outside the casino.
Visual acuity to observe and react to handle customer complaints or questions.
Ability to work in a fast paced environment.
Must be able to bend, kneel, twist and stretch/reach above head.
Good dexterity in fingers.

Responsibilities

Monitor work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in the lodging facility.
Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment, taking corrective action.
Train new employees and recommend dismissals.
Ensure that guest room corridors are clean.
Document and report any deficiencies, including mechanical and electrical problems from guest rooms, to the Hotel Manager.
Maintain a clean and professional appearance.
Maintain a friendly and approachable attitude toward guests and staff.
Coordinate rooms to be cleaned with prospective check-out or discharges to prepare work assignments.
Make recommendations to improve service and ensure more efficient operations.
Prepare reports concerning room occupancy.
Obtain and monitor the appropriate use of equipment, facilities, and materials needed to do housekeeping work.