Lead Hotel Room Inspector (Day Shift)

Belterra Casino Resort • Florence, IN

2d • Onsite

About The Position

The Lead Hotel Room Inspector is responsible for providing superior service to both the internal and external customer. This role involves quality control through the inspection of guest hotel rooms to ensure that cleanliness and quality are held to Belterra standards. The Lead Hotel Room Inspector also ensures the quality of supplies, linens, and inventory placed in guest rooms. The ability to effectively relay information via the telephone, radio, pages, computer system, or in person is crucial. This position also requires coaching and mentoring abilities to train and develop team members to provide Belterra standard levels of service and quality.

Requirements

• Demonstrated knowledge of Housekeeping/Hotel department policies and procedure
• Ability to learn detailed inspection routine
• Ability to effectively empower and coach direct work of subordinates
• Basic computer, QWERTY keyboard, and office phone knowledge preferred.
• Ability to prioritize workload
• Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations
• Must be at least 18 years of age.
• Must have Housekeeping (Hotel, Motel, Inn, etc) experience of at least 1 year.
• Recent experience preferred.
• Experience with inspecting/quality control and leadership is required.
• These skills and abilities are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of one-year of Leadership or Hospitality experience in a capacity.

Responsibilities

• Provides superior customer service, positively affecting interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Inspects guest rooms for cleanliness and quality, ensuring Belterra standards are met or exceeded.
• Reports rooms ready for occupancy.
• Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current Belterra SOP’s.
• Conducts daily shift Pre-shifts, uniform inspection, and directs actions of all floor personnel.
• Reports room and hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, and follows up on completion with Engineering.
• Ensures training for safe and proper usage of chemicals and equipment, including proper use of chemicals in correct places, correct labels, correct containers, safety gear, proper storage, Bio-hazard training, proper back protection, lifting/climbing, safety shoes, and equipment training.
• Updates and maintains correct hotel room status in the computer system and on boards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED