Lead Host (Host Supervisor)

Onni Group • Chicago, IL

3d • Onsite

About The Position

The Lead Host is responsible for overseeing the host stand, ensuring exceptional guest service from the moment guests arrive to the time they are seated. This role leads the host team, manages reservations and waitlists, and coordinates closely with management and service staff to optimize seating flow and guest experience.

Requirements

• Prior hosting experience required
• Strong communication and organizational skills
• Ability to thrive in a fast-paced, high-volume environment
• Ability to manage a busy environment and multitask effectively
• Strong problem-solving and conflict-resolution skills
• Professional appearance and positive attitude
• Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
• All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use.
• Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

Nice To Haves

• Lead or supervisory experience preferred
• Familiarity with reservation systems (OpenTable, Resy, etc.) is a plus

Responsibilities

• Greet all guests warmly and professionally, setting the tone for an outstanding dining experience
• Manage waitlists and reservations efficiently while maintaining accurate wait time estimates
• Handle guest concerns, special requests, and escalations with professionalism
• Ensure guests feel welcomed, valued, and appreciated at all times
• Supervise, train, and mentor host team members
• Lead by example in service standards, appearance, and attitude
• Create daily host assignments and ensure proper shift coverage
• Provide real-time coaching and feedback to improve performance
• Manage table rotation and seating to maximize efficiency and server balance
• Communicate effectively with servers, bartenders, and kitchen staff
• Maintain accurate records in reservation and seating systems
• Ensure the host stand, lobby, and entrance areas remain clean and organized.
• Oversee the reservation system setup, updates, and special notes
• Assist with scheduling, call-outs, and shift adjustments
• Support management with reporting guest trends or concerns
• Uphold company policies, procedures, and service standards

Benefits

• Competitive pay
• Comprehensive Benefit Package
• Health Saving Account
• Flexible Saving Account
• Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed