Lead Host

Auberge du Soleil•Rutherford, CA

1d•Onsite

About The Position

The role of Restaurant Lead Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure. Greet guests throughout the course of the evening and ensure the smooth operation of the Restaurant podium before, during and after each shift. Additionally, the lead host will be responsible for all host & reservationist new-hire training with guidance from the manager.

Requirements

Prior experience in customer service or hospitality, preferably in a high-end setting.
Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
Must be of minimum age to serve alcohol.
Flexibility to work a variable schedule, including weekends and holidays.
Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsibilities

Perform a walk through of the dining-room and check set up, cleanliness (mirrors, windows), table clothes, tables and chairs alignments, fireplace, dining-room temperature, flowers, and lighting
Complete any relevant team member call-offs when on duty to ensure that all appropriate team members attend each shift with guidance from management
Check on the reservation pages on a daily basis and stay informed on upcoming shifts, VIP, TC, special needs and requests
Set up for each shift properly by communicating with management on the setup of the dining room, bar, & deck
Greet guests as they arrive for their reservation and seat them according to the course of action for the evening and the rotation chart
Maintain awareness of wait times for tables and communicate with guests in Bistro waiting for a table
Maintain awareness of activity on the floor and in the Kitchen to be able to control flow of walk-ins when appropriate & communicate with the Bell/Valet team accordingly
Effectively communicate with managers throughout the course of the evening of any guest related issues that may arise
Effectively communicate with servers any information pertaining to their tables, including transferring any relevant tickets from the bar to the restaurant
Assist reservationists with answering of telephones and making of reservations
Wish guests a fond farewell and thanks as they depart the Restaurant/Bistro
Complete all daily line-ups for the upcoming days to ensure consistency
Respond to all host emails and voicemail inquiries professionally and timely.
Close each shift by completing the proper departmental closing procedures