Lead Host - Theodosia

EOS Hospitality•Southern Shores, NC

1d•Onsite

About The Position

The Lead Host is responsible for overseeing the host stand, managing reservations and seating efficiency, and ensuring a warm, professional, and organized guest arrival experience. This position combines guest-facing hospitality with operational leadership and floor coordination. The Sanderling Resort, located in Duck, North Carolina, is the premier oceanfront destination in the Outer Banks, offering refined coastal hospitality, elevated culinary programming, and memorable guest experiences. Theodosia serves as the resort’s signature, chef-driven dining experience, celebrating regional ingredients, seasonality, and sophisticated yet welcoming service.

Requirements

Ability to remain standing for up to 8–10 hours
Ability to move quickly and efficiently in a fast-paced environment
Ability to remain composed while managing high guest traffic and multiple phone lines
Ability to communicate clearly and professionally with guests and team members
Ability to read, write, speak, and understand basic English
Ability to operate computer and reservation systems accurately
Ability to complete a satisfactory background check
Ability to work flexible hours based on business needs including evenings, weekends, and holidays
2+ years of restaurant host or front-of-house experience preferred
Previous leadership or senior host experience preferred
Strong organizational and communication skills
Ability to multitask and manage guest flow efficiently
Professional appearance and demeanor
Strong guest service orientation and hospitality mindset
Ability to remain calm under pressure
Successful completion of satisfactory background check
Available and willing to work flexible hours based on business needs including weekdays and weekends

Responsibilities

Serve as shift leader for host stand operations, supervising Hosts during assigned shifts
Manage reservation systems and floor plans to optimize table turns and seating efficiency
Maintain accurate reservation records, guest notes, VIP designations, and special requests
Coordinate closely with Restaurant General Manager and Front of House leadership on seating strategy and pacing
Adjust floor plans in real time based on business levels and service flow
Greet guests warmly and professionally, creating a positive first impression
Accurately quote wait times and manage guest expectations during high-volume periods
Monitor lobby and entrance area cleanliness and organization
Assist in training new Hosts on reservation systems, phone etiquette, seating charts, and service standards
Communicate clearly with Servers, Food Runners, and Supervisors regarding table readiness and pacing
Monitor service timing and table status to maintain balanced sections
Support guest recovery efforts related to wait times or reservation discrepancies
Answer phone calls professionally, manage reservations, and provide accurate restaurant information
Assist with menu updates and printed materials at host stand
Ensure compliance with dress code, appearance standards, and guest interaction expectations for host team
Participate in daily pre-shift meetings to review reservations, VIP guests, and operational focus
Assist with opening and closing procedures including system setup, report review, and lobby cleanliness
Demonstrate a team-focused attitude and support overall front-of-house operations
Understand and use safe work practices including Emergency Procedures and workplace safety standards
Attend meetings and training sessions as required
Comply with all policies outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform standards, anti-harassment policy, and workplace conduct