Lead Host ("Lider de Anfitriones")

Azul Hospitality•Paso Robles, CA

1d•Onsite

About The Position

The Lead Host maintains consistent attention to the Restaurant entrance, welcoming all guests with a smile and appropriate greeting. This role involves managing reservations, coordinating with other hosts, and training new hosts. The Lead Host assists with preparations and execution for VIP reservations and works with management on special events. They escort guests to their tables, present menus, and communicate with wait staff and other restaurant personnel to ensure a high-quality guest experience. Duties also include refilling beverages, setting tables, cleaning eating/serving areas, rolling silverware, expediting food orders, preparing food for To-go areas, and properly cleaning and filling table condiments. Additionally, the Lead Host assists with guest inquiries, follows all company and safety and security policies and procedures, reports maintenance problems, safety hazards, accidents, or injuries, and performs other reasonable job duties as requested by supervisors.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
High school or equivalent education required.
Safe Server Alcohol & Food Handlers certification Required.
Maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
Fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities.
Attendance at all scheduled training sessions and meetings is required.

Nice To Haves

Food service experience preferred.
Customer service experience preferred.

Responsibilities

Maintain consistent attention to the Restaurant entrance and welcome all guests with a smile and appropriate greeting.
Manage reservations.
Coordinate with other hosts and train new hosts.
Assist with preparations and execution for VIP reservations.
Work with management on special events.
Escort guests to their tables and present the menu to them.
Communicate with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards.
Perform a variety of duties, which may include refilling beverages, setting tables, and cleaning eating/serving areas.
Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, preparing food for the To-go areas, and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles).
Perform all other responsibilities as directed by management.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.