Lead Host

Black Briar•Chicago, IL

14h•Onsite

About The Position

Black Briar is a Bold American Tavern built on live-fire cooking, a serious raw bar, and hospitality that runs deeper than service. We are opening in Chicago's West Loop and building something meant to last - a restaurant with institutional character, operational discipline, and a genuine point of view. The Lead Host oversees front-of-house operations, managing guest arrival experiences, reservation systems, and seating flow while mentoring the host team. The Lead Host will have strong communication and interpersonal skills, with the ability to create a welcoming and positive environment for guests and staff.

Requirements

Ability to provide the best customer service in a professional manner
A positive attitude and ability to work well under pressure with all restaurant staff
Does high-quality work while unsupervised
Must be available to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Strong leadership skills

Responsibilities

Greet customers as they enter and seat them promptly
Handle all incoming phone calls and reservation inquiries
Organize menus and reservations
Communicate effectively with customers
Work under the guidance of our FOH managers
Ability to multitask calmly and under pressure
Use tact and good judgment when dealing with guest challenges and respond to guests with patience and courtesy
Maintain cleanliness in all areas of the host stand, including counters, menus, computer, shelves, and storage areas
Train and motivate the host/hostess team