Lead Host/Hostess

ISS•Wellington, FL

5d•$20 - $26•Onsite

About The Position

The Lead Host/Hostess serves as the first point of contact for guests, creating a welcoming and positive experience that reflects the Guckenheimer brand. They manage guest flow and ensure proper check-in procedures by verifying reservations and appropriately directing guests.

Requirements

Must be proficient in operating computers and technology.
Minimum 2 years of customer service experience in fine dining and executive-level service
Ability to describe food menus and the preparation of a variety of nonalcoholic and alcoholic drinks
Knowledge of food principles and processes for providing customer service
Knowledge and skill in standard fine dining service techniques
Strong communication and interpersonal skills
Must act professionally to set an example for all others at all times
Must be able to take and organize reservations, use proper phone etiquette, and assign proper seating arrangements as needed
Must have a strong attention to detail
Be able to anticipate customer needs, deliver on those needs, and exceed expectations
Identify service deficiencies and communicate effectively with managers before they become long-term issues
Demonstrate customer hospitality and service standards by providing excellent one-on-one customer service
Be reliable, responsible, dependable, and fulfill obligations
Ability to effectively communicate, motivate, and interact with all customers to help build and speak about the culture of Guckenheimer/ISS
Develop and maintain good relations with cooks, servers, porters, and managers
Greet, smile, make eye contact, and make customers feel welcome
Must be able to work cooperatively with all co-workers, treating them with courtesy and respect always

Responsibilities

Utilize computer systems to check in guests accurately and efficiently
Warmly greet and welcome guests upon arrival
Manage guest lists, reservations, and seating arrangements for events or store activations
Provide information about U.S. Polo Assn. products, promotions, and brand history when appropriate
Coordinate with team members to ensure timely service and a seamless guest experience
Maintain a clean and organized reception or event area
Handle guest inquiries and resolve minor issues promptly and professionally
Assist with event setup and breakdown as needed
Respond to customer concerns professionally and urgently per company policy
Must follow all safety rules and be actively aware and observant in the prevention of accidents
Commitment to the service values and ethics per the company’s standard
Assist internal and external guests, place requests, and answer inquiries in a friendly manner
Perform end-of-shift closeout tasks
Must follow other duties as assigned
Coordinate with host staff to distribute wristbands and seating assignments