Asst. Manager / Lead Hostess Hybrid role

Little Hen•New York, NY

59d•Hybrid

About The Position

The Lead Host / Assistant Manager plays a key role in leading the guest experience from the moment guests walk through the door. This position oversees the host team, manages reservations and seating flow, supports service operations, and works closely with management to ensure smooth and efficient daily operations. This is a hands-on leadership role ideal for someone who is organized, energetic, professional, and hospitality-driven.

Requirements

Previous restaurant hosting or hospitality leadership experience preferred
Strong communication and organizational skills
Positive attitude with the ability to remain calm under pressure
Natural leadership and team-oriented mindset
Professional appearance and strong guest engagement skills
Availability for weekends and holidays

Nice To Haves

Experience in high-volume or upscale dining environments is a plus

Responsibilities

Create a warm, welcoming, and polished first impression for every guest
Manage reservations, waitlists, and table assignments with efficiency and professionalism
Ensure smooth seating flow during high-volume brunch and lunch service
Handle guest concerns with confidence, professionalism, and care
Lead, motivate, and support the host team during service
Assist with training and coaching front-of-house staff
Help maintain team accountability, professionalism, and service standards
Support shift coordination and daily communication between departments
Communicate effectively with servers, managers, and kitchen staff to maintain service flow
Assist management with opening and closing procedures
Maintain cleanliness, organization, and presentation of the front entrance and host stand
Support operational efficiency while maintaining Little Hen hospitality standards