Lead Hospitality Specialist

K2 Services•Palo Alto, CA

9d•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Are you a hospitality professional looking for a rewarding role with little to no nights, weekends, or holiday shifts? Bring your passion for service to a professional corporate environment as a Lead Hospitality Specialist, where you’ll deliver concierge-style experiences in a professional setting. This is a unique opportunity to transition your food & beverage or hotel expertise into a Monday–Friday schedule, supporting high-level meetings, events, and daily office hospitality needs. If you thrive in a fast-paced environment and take pride in impeccable service, this role offers the perfect blend of hospitality and work-life balance.

Requirements

High School Diploma or GED
1-3 years of work experience, client service-oriented preferred
Exceptional customer service and organizational skills
Excellent verbal and written communication skills, with experience in communicating directly with clients and vendors
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Proficient with MS Office applications including Word, Excel, and Outlook

Responsibilities

Provide elevated “concierge-style” experiences
Work independently on daily hospitality tasks and events without direct supervision
Schedule and set-up meeting rooms as specified
Perform walk through of floor(s) to inspect and ensure that all conference rooms and visitor offices are clean and stocked with supplies
Lead event and room set ups in accordance with client request
Provide support for miscellaneous requests and flex services, including monitoring the service and resource request system
Utilize various software and event planning programs to meet tasks and interface with IT for equipment assistance and incident escalations
Escorts clients to meetings rooms and ensure that they have everything they need for the meeting
Act as a liaison between guests and firm staff
Notify Facilities/Hospitality and various support teams of inventories and conference room repairs
Assist management with training new hires on all hospitality functions and process
Understand, track, and communicate production metrics to management and client