Lead Healthcare Front Office - Gilbert (Full-Time)
SPOONER•Gilbert, AZ
•$19 - $19•Onsite
About The Position
As the Lead Healthcare Front Office, you’ll play a crucial role in providing exceptional customer service, and seamless communication across the clinic, all while ensuring operations run smoothly. This position is perfect for someone who thrives in a collaborative environment, enjoys taking on various responsibilities, and is committed to enhancing the patient experience while supporting the Clinic Director and therapists.
Requirements
- High school diploma or GED
- Minimum 18 years of age or older
- Excellent customer service skills
- Excellent communication and listening skills
- Must sign up for ID.me within 30 days of hire
Nice To Haves
- 1-2 years Scheduling/Verifications experience preferred
Responsibilities
- Assist Clinic Director in ongoing clinic and PSC oversight
- Prepare agenda for front office meetings, provide training of front office staff; report front office needs to director.
- Assist the Clinic Director with various marketing activities as determined appropriate.
- Ensure that FOTO, ACN, and benefit verification are completed in a timely and accurate manner.
- Ensure all Patient Service Coordinator’s enforce the Cancellation Policy.
- Ensure all Patient Service Coordinator’s attend ongoing training.
- Pre-screen Patient Service Coordinator’s candidates for the Clinic Director.
- Greet and assist patients, visitors, and vendors, be the example for positive attitude and exceptional customer service delivery.
- Coordinate and communicate patient/therapist schedules, ensure follow-up and track all patient referrals, prescriptions, appointments, cancellations, and reschedules.
- Ensure all patient records are accurate, complete, compliant, current, and managed.
Benefits
- No cost expert physical therapy
- No cost hand therapy
- Access to a direct primary care team
- Student loan repayment program
- $500 individual and $1,000 family deductibles
- Low premiums
- A dedicated direct primary care medical team for Spooner employees
- Dental, vision, life, and other voluntary insurances
- Paid time off and holiday pay
- Generous continuing education funds
- 401(k) matching
- Employee Assistance Program
- Many other benefits to help keep you happy and healthy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
