Lead, Health Informatics

Fraser Health • Surrey, BC

6d • $46 - $67

About The Position

The Lead, Health Informatics is responsible for leading the planning, implementation and evaluation of sustainable virtual health practices. Ensures related clinical operations and service delivery models are efficient, effective, meet initiative objectives, are aligned with provincial mandates around care management and delivery, and support integration across programs and services to ensure and support client safety, quality care management and delivery.

Leads, plans, develops, implements and evaluates new or redesigned virtual health services to support care improvement priorities while ensuring alignment with operational requirements and provincial mandates; incorporates current evidence-based clinical practice with organizational change methodologies in the redesign or creation of clinical programs that transform virtual service delivery, culture and system structure.

Functions as a strategic resource for the Virtual Health and Clinical management team; provides coordination and consultation within a change management and clinical service context to ensure optimal design and use of virtual care practices, workflows and service models; and identifies and/or resolves issues encountered to ensure the new or redesigned clinical programs are ready for implementation.

Provides clinical guidance, support and consultation to clinicians and clinical leadership regarding the application of virtual health practice within the assigned program/service area(s); collaborates with clinical teams to support and/or inform the service delivery changes through workflow assessment and redesign; and coordinates with corporate and clinical partners to ensure clinical practice, technology requirements, and privacy and security standards are met.

Acts as an advisor to clinical leaders regarding assessment of impacts of incorporating virtual health into service delivery, from an organizational, operational, workforce and systems perspective. Informs the development of standard resources to assess the ability of clinicians/programs to incorporate virtual health into service delivery; promotes awareness and knowledge of virtual health practices and tools with clinical, professional practice, and education partners to enable clinical improvement activities.

Participates in virtual health communities of practice in the development, implementation and evaluation of virtual health standards, competencies and clinical tools consistent with professional, legal and ethical requirements.

Promotes an evidence-based virtual health practice environment by promoting the use of research findings in virtual health practice, systems and tools; and identifies the educational needs of staff and supports the development/delivery of virtual health training to provide quality services to clients.

Links and networks with other publicly funded health organizations, professional associations and the technology community to keep abreast of relevant changes and innovations.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.

Requirements

• Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience.
• Five (5) years of recent experience with business and systems analysis including experience as a project manager.
• Experience with health and corporate information systems.
• Working knowledge of change methodologies and tools coupled with a strong understanding of the health care system.
• Knowledge of other health care disciplines and their role within the health care continuum.
• Ability to influence leaders, physicians and staff at all levels to embrace and take action on change management initiatives.
• Demonstrated critical thinking and analytical skills.
• Demonstrated leadership skills.
• Excellent communication, presentation, client service skills; both written and spoken.
• Ability to organize workload and priorities to ensure deadlines are met.
• Ability to develop and nurture an environment where quality improvement principles are embraced and utilized on a continuous basis.
• Demonstrated understanding and commitment to client focused care.
• Ability to prioritize and handle multiple projects and initiatives.
• Proficiency in Microsoft Office Suite: Project, Excel, PowerPoint, Word.
• Physical ability to perform the duties of the position.
• Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
• Knowledge of information management, health informatics, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business and/or clinical needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Demonstrated decision making ability within complex and diverse issues.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Ability to organize work, problem solve, multitask and meet deadlines.

Nice To Haves

• Recent experience in a clinical operation leadership role within a clinical area or program
• Change management training

Responsibilities

• Leads, plans, develops, implements and evaluates new or redesigned virtual health services to support care improvement priorities while ensuring alignment with operational requirements and provincial mandates; incorporates current evidence-based clinical practice with organizational change methodologies in the redesign or creation of clinical programs that transform virtual service delivery, culture and system structure.
• Functions as a strategic resource for the Virtual Health and Clinical management team; provides coordination and consultation within a change management and clinical service context to ensure optimal design and use of virtual care practices, workflows and service models; and identifies and/or resolves issues encountered to ensure the new or redesigned clinical programs are ready for implementation.
• Provides clinical guidance, support and consultation to clinicians and clinical leadership regarding the application of virtual health practice within the assigned program/service area(s); collaborates with clinical teams to support and/or inform the service delivery changes through workflow assessment and redesign; and coordinates with corporate and clinical partners to ensure clinical practice, technology requirements, and privacy and security standards are met.
• Acts as an advisor to clinical leaders regarding assessment of impacts of incorporating virtual health into service delivery, from an organizational, operational, workforce and systems perspective. Informs the development of standard resources to assess the ability of clinicians/programs to incorporate virtual health into service delivery; promotes awareness and knowledge of virtual health practices and tools with clinical, professional practice, and education partners to enable clinical improvement activities.
• Participates in virtual health communities of practice in the development, implementation and evaluation of virtual health standards, competencies and clinical tools consistent with professional, legal and ethical requirements.
• Promotes an evidence-based virtual health practice environment by promoting the use of research findings in virtual health practice, systems and tools; and identifies the educational needs of staff and supports the development/delivery of virtual health training to provide quality services to clients.
• Links and networks with other publicly funded health organizations, professional associations and the technology community to keep abreast of relevant changes and innovations.
• Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
• Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
• Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
• Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
• Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
• Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
• Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
• Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
• Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Benefits

• Fraser Health is committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees