Lead Health Center Manager

Planned Parenthood Great Plains•Oklahoma, KS

9h•Hybrid

About The Position

This position is a leadership role focused primarily on family planning health centers. The incumbent will serve as an in-clinic leader, supervising a team of health center staff and providing support and feedback to other health center leaders to ensure teams are knowledgeable, prepared, and are performing their responsibilities. To successfully perform the essential duties of the position, the incumbent must be capable of performing health center manager responsibilities which include the supervision of daily clinical operations; supporting high-quality, patient-focused family planning and abortion services; ensure the efficient flow of the clinic operations and provide administrative support to all staff and patient service areas. The Lead HCM will provide support and guidance to other health centers – remotely and via onsite visits – to ensure standardization across PPGP’s family planning centers.

Requirements

Bachelor’s Degree (B.A.) from a four-year college or university and one to two years related experience and/or training, supervisory experience in a health or clinical health care setting or equivalent combination of education and experience.
Familiarity with medical terminology, demonstrated ability in leading, motivating, and managing staff
Experience with high-volume transaction medical or clinical practice environments in which customer service and satisfaction are priorities, or equivalent combination of education and experience.
Must have administrative/leadership experience in an Ambulatory Surgical Center, Reproductive Health Services Clinic, hospital or other related clinical setting
Familiarity with electronic record systems and Epic experience is preferred
Willing to work flexible hours as needed (Saturday and evenings)
Minimum of three years supervisory experience preferred
Ability to communicate effectively, make decisions, problem solve and function as a team leader.
Ability to multi-task and set priorities.
Ability to manage clinic flow problems.
Ability to interact with clients and patients of different cultures and abilities.
Computer software skills, including MS Word and Excel.
Flexible with unexpected priority changes, maintain composure under stress.
Detail oriented, neat, open-minded, punctual, hard worker.
Values diversity in staff and patients.
Growth Mindset: Believes that they can improve their skills and knowledge with effort, which they can apply to improving the organization’s patient care, financial performance and KPIs. They are more likely to see challenges as opportunities to learn and grow.
Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust.
Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, in order to emerge from difficulty stronger, wiser, and more able.
Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction.
Analyzes Problems and Identifies Solutions: Uses critical thinking to assess challenges, consider diverse perspectives, and develop practical solutions.
Coaches and Develops Talent: Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.
Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best.
Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity and inclusion.
Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.
Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success.
Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals.
Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments to colleagues and patients.
Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.

Nice To Haves

Epic experience is preferred

Responsibilities

Supervises all Family Planning and abortion care functions of their assigned work location.
Monitors clinic flow and strive to maximize efficiency and productivity.
Integrates front office operations with patient service areas.
Ensures accurate completion of clinic visit records and coordinate documentation.
Responsible for the initiation and implementation of new processes and services including service delivery enhancements.
Assures staff and company compliance with all local, state and federal laws and regulations relating to family planning services.
Assures that the Health Services leaders and appropriate Risk Management and Medical Management teams are aware of potential Incident and/or Occurrence Reports.
Achieves clinic goals and objectives including financial, customer service and productivity.
Completes monthly chart audits and monthly submissions
Hires, coaches, evaluates and terminates clinical/administrative staff.
Schedules staff to ensure adequate coverage in all clinic areas.
Performs multiple clinic functions in case of staffing shortages.
Assures that staff is adequately trained according to PPFA and PPGP MS&Gs.
Ensures the highest level of customer service by regularly monitoring and measuring outcomes.
Verifies patient insurance benefits and assist with filing and processing.
Responds to question from patients and insurance companies regarding patient visits and billing.
Assesses and addresses patient complaints and provide appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.
Oversees cash handling protocol, clinic closing and deposits, ensuring accuracy for daily deposits.
Monitors, assigns and completes work tasks in the electronic medical records and electronic practice management system.
Assures appropriate maintenance of the clinic and facility.
Monitors inventory of clinic supplies and medications and orders as needed.
Works with the Head of Health Center Operations to maximize revenue and Family Planning visits to ensure productivity standards are met.
In conjunction with the VP of Healthcare Operations, develops, trains, and coaches new managers during onboarding and on an ongoing and as needed basis.
Meets with the VP of Healthcare Operations on a regular basis and provides timely feedback to necessary parties to best serve PPGP customers and improve patient care.
Works collaboratively with other health centers and management to improve workflow processes and SOPs to increase efficiency while improving culture and reinforcing personal accountability.
Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records, directly or indirectly identifying any person currently or formerly receiving services from PPGP.
Leverages extensive technical knowledge of healthcare operations in order to answer manager questions and serve as a technical resource in a variety of situations.
Additional responsibilities will be assigned as needed to maintain and improve effective health center functioning and to advance PPGP’s mission.
Travel for this position at times may be extensive and upwards of 50% depending on needs of PPGP
All job responsibilities will be carried out under the direction of PPGP’s policies and procedures.