Lead Haus Experience Specialist

Gravity Haus • Winter Park, CO

4d • Onsite

About The Position

The Lead Haus Experience Specialist plays a key role in delivering exceptional guest and member experiences at Gravity Haus. This position combines front desk hospitality, café and beverage service, and community engagement while providing on-shift leadership to the Haus Experience team. As a Lead, this role supports the daily coordination of the front desk and front-of-house experience areas, ensuring consistent service standards across guest check-in, member engagement, and food and beverage service. The Lead Haus Experience Specialist acts as a bridge between operational teams and helps guide teammates during shifts to ensure a seamless, welcoming experience for members and guests.

Requirements

• Previous hospitality, hotel front desk, café, or restaurant experience preferred.
• Experience working with POS systems and hotel PMS platforms preferred.
• Strong guest service mindset with the ability to create memorable experiences.
• Ability to multitask and work across multiple service areas in a fast-paced environment.
• Strong communication and teamwork skills.
• Leadership ability and willingness to guide team members during shifts.

Responsibilities

• Provide warm, anticipatory service to members and guests, ensuring a personalized and memorable experience.
• Check guests in and out using the property management system (PMS), resolving billing issues and guest concerns as needed.
• Manage room blocking, bedding preferences, and guest requests to optimize the guest experience.
• Make room keys and provide property orientation for arriving guests.
• Communicate with guests and members using Canary messaging software.
• Assist guests and members with pre-arrival planning and itinerary support.
• Respond to reservation inquiries from direct guests and partner channels.
• Maintain awareness of Gravity Haus initiatives, offerings, and membership benefits.
• Accurately take food and beverage orders using the POS system for Terrain Taco and Unravel Coffee.
• Prepare espresso drinks, coffee beverages, and tea according to Unravel Coffee standards.
• Mix cocktails and beverages according to Terrain Taco recipes and bartending standards.
• Maintain working knowledge of all menu items and ingredients, actively promoting offerings to guests and members.
• Handle cash and credit card transactions according to company procedures.
• Assist with stocking, organization, and cleanliness of front-of-house service areas.
• Cultivate strong relationships with members and guests to foster community and loyalty.
• Educate guests on Gravity Haus membership offerings and benefits.
• Support visiting Gravity Haus members by creating personalized experiences and itineraries during their stay.
• Help guide new members into the community and encourage utilization of member amenities and programming.
• Create meaningful “Powerful Moments” throughout the guest stay to drive loyalty and membership engagement.
• Collaborate with management and events teams to support programming that drives member engagement.
• Assist with event preparation and operational support during community events.
• Coordinate with operations teams, event staff, and vendors to ensure successful event execution.
• Assist with local outreach and promotion of events through flyers, social media, and direct guest engagement.
• Ensure consistent execution of Gravity Haus service standards across the Haus Experience team.
• Serve as a point of contact for teammates during shifts and help coordinate daily front desk and service operations.
• Communicate effectively across departments to ensure smooth guest experiences.
• Support inventory awareness and operational readiness across service areas.
• Act as a bridge between front desk, food and beverage, housekeeping, and operations teams.

Benefits

• health insurance
• 401(k) with company match
• All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed