Lead Hand

IntelcomFort McMurray, AB
Onsite

About The Position

At Intelcom | Dragonfly, a leader in last-mile logistics with operations across three continents, we are seeking a Lead Hand to be at the heart of our operations. This role is crucial for ensuring efficiency, safety, and smooth workflow within our sorting stations. We are a growing company that values diversity, and we offer challenging and rewarding career opportunities.

Requirements

  • Health & Safety compliance
  • Safe working methods and behaviors enforcement
  • Safety audits and warehouse checks
  • Meeting safety standards
  • Emergency response
  • Leading truck unloading with efficiency and safety
  • Motivating and leading sorters
  • Mentoring and supporting Package Handlers
  • Coaching and mentoring warehouse associates
  • Training new hires
  • Responding to changes and unforeseen events
  • Forwarding special cases to supervisors or managers
  • Performing related tasks assigned by supervisors
  • Supporting supervision of sorting, scanning, and processing packages
  • Setting up sorting layout
  • Assisting with sorting packages and envelopes
  • Assigning labor and managing workforce deployment
  • Performing data entry
  • Unloading trailers and verifying freight against manifests
  • Unloading and loading of pallets
  • Handling driver credentials, BOL exchange, and securing docking
  • Ensuring warehouse cleanliness and organization

Responsibilities

  • Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
  • Enforce safe working methods and behaviors within the team.
  • Conduct safety audits and warehouse checks.
  • Make sure everyone meets safety standards.
  • Respond to emergencies as required.
  • Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
  • Motivate and lead sorters; be their point of reference.
  • Mentor and support Package Handlers during the sort process.
  • Coach and mentor warehouse associates, including training new hires.
  • Respond quickly to requests for changes and unforeseen events.
  • Forward special cases to supervisors or managers.
  • Perform related tasks assigned by supervisors.
  • Support the supervision of sorting, scanning, and processing packages (including defective items and returns).
  • Setup sorting layout.
  • Assist with sorting packages and envelopes as needed.
  • Assign labour and manage workforce deployment as required.
  • Perform data entry as needed.
  • Unload trailers and verify freight against manifests.
  • Unloading and loading of pallets.
  • Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.
  • Ensure warehouse cleanliness and organization.
  • Other duties as assigned

Benefits

  • Short- and medium-term growth opportunities
  • Comprehensive group insurance
  • Group RRSP program
  • Employee Assistance Program
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