Lead Hand - Package handler

Intelcom•Quebec, QC

4d•Onsite

About The Position

Intelcom | Dragonfly is Canada’s leader in last-mile logistics with operations across three continents. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology. This role is at the heart of the chain, supporting operations and leading a team of sorters and package handlers.

Requirements

Health & Safety compliance
Safe working methods and behaviors enforcement
Safety audits and warehouse checks
Meeting safety standards
Emergency response
Leading truck unloading with efficiency and safety
Motivating and leading sorters
Mentoring and supporting Package Handlers
Coaching and mentoring warehouse associates
Training new hires
Responding to changes and unforeseen events
Forwarding special cases to supervisors/managers
Performing assigned tasks
Supporting supervision of sorting, scanning, and processing packages
Setting up sorting layout
Assisting with sorting packages and envelopes
Assigning labor and managing workforce deployment
Performing data entry
Unloading trailers and verifying freight against manifests
Unloading and loading of pallets
Handling driver credentials, BOL exchange, and secure docking
Ensuring warehouse cleanliness and organization

Responsibilities

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
Enforce safe working methods and behaviors within the team.
Conduct safety audits and warehouse checks.
Make sure everyone meets safety standards.
Respond to emergencies as required.
Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
Motivate and lead sorters; be their point of reference.
Mentor and support Package Handlers during the sort process.
Coach and mentor warehouse associates, including training new hires.
Respond quickly to requests for changes and unforeseen events.
Forward special cases to supervisors or managers.
Perform related tasks assigned by supervisors.
Support the supervision of sorting, scanning, and processing packages (including defective items and returns).
Setup sorting layout.
Assist with sorting packages and envelopes as needed.
Assign labour and manage workforce deployment as required.
Perform data entry as needed.
Unload trailers and verify freight against manifests.
Unloading and loading of pallets.
Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.
Ensure warehouse cleanliness and organization.
Other duties as assigned.