Lead Guest Services Team Member

Pilot Company • Shepherdsville, KY

1d

About The Position

The Lead Guest Services Team Member processes merchandise and fuel transactions while leading a shift of one to two cashiers. The role supports guest service, shift operations, compliance with company and local guidelines, and other travel center functions as needed.

Responsibilities

• Lead a shift of one to two cashiers processing cash, credit, and debit transactions.
• Complete end-of-shift reports and closeout procedures.
• Follow company and local guidelines for the sale of restricted merchandise, including alcohol and tobacco.
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues according to company processes and guidelines; resolve team member conflicts and communicate issues to management.
• Determine break schedules and team member placement during the shift.
• Assist with other travel center functions, such as maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
• Model behaviors that support the company’s common purpose and ensure guests and team members are supported at the highest level.
• Ensure all activities comply with rules, regulations, policies, and procedures.
• Complete other duties as assigned.

Benefits

• Fuel discount
• Nation-wide medical plan
• Dental and vision coverage
• 401(k)
• Flexible spending accounts
• Adoption assistance
• Tuition reimbursement
• Flexible schedule
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed