Lead Guest Services Team Member

Pilot Company•Gary, IN

About The Position

The Lead Guest Services Team Member processes merchandise and fuel transactions while leading a shift of one to two cashiers. The role supports guests and team members, maintains a clean and organized work area, and assists with other travel center functions as needed. The position follows company and local guidelines, policies, and procedures, including requirements for restricted merchandise sales.

Responsibilities

Lead a shift of one to two cashiers and process cash, credit, and debit transactions.
Complete end-of-shift reports and closing procedures.
Follow company and local guidelines for sales of restricted merchandise, such as alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Deliver quality service to every guest.
Handle guest complaints and issues according to company processes and guidelines, resolve team member conflicts, and communicate issues to management.
Determine break schedules and team member placement during the shift.
Assist with other travel center functions, including maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported at the highest level.
Ensure activities comply with rules, regulations, policies, and procedures.
Complete other duties as assigned.