Lead Guest Services Team Member

Pilot Company•Chesterton, IN

About The Position

The Lead Guest Services Team Member processes merchandise and fuel transactions while leading a shift of one to two cashiers. The role supports guests and team members, helps keep the work area organized and clean, and assists with other travel center functions as needed. The position also includes handling guest complaints and team member conflicts, communicating issues to management, and ensuring work follows applicable rules, regulations, policies, and procedures.

Responsibilities

Lead a shift of one to two cashiers processing cash, credit, and debit transactions.
Complete end-of-shift reports and closeout procedures.
Follow company and local guidelines for selling restricted merchandise, including alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Ensure quality service is delivered to every guest.
Handle guest complaints and issues according to company processes and guidelines; resolve team member conflicts and communicate issues to management.
Determine break schedules and team member placement during the shift.
Assist with other travel center functions, such as maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members are supported at the highest level.
Ensure activities comply with applicable rules, regulations, policies, and procedures.
Complete other duties as assigned.