Lead Guest Services Team Member

Pilot Company • South Bend, IN

2d

About The Position

The Lead Guest Services Team Member processes merchandise and fuel transactions while leading a shift of one to two cashiers. The role supports guests and team members, follows company and local policies, and may assist with other travel center functions.

Responsibilities

• Lead a shift of one to two cashiers processing cash, credit, and debit transactions.
• Complete end-of-shift reports and closeout procedures.
• Follow company and local guidelines for sales of restricted merchandise, including alcohol and tobacco.
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Deliver quality service to every guest.
• Handle guest complaints and issues according to company processes and guidelines, resolve team member conflicts, and communicate issues to management.
• Determine break schedules and team member placement during the shift.
• Assist with other travel center functions, including maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
• Model behaviors that support the company’s common purpose and ensure guests and team members are supported at the highest level.
• Ensure activities comply with applicable rules, regulations, policies, and procedures.
• Complete other duties as assigned.

Benefits

• Nation-wide Medical Plan
• Dental and vision coverage
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay
• Fuel Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed