LEAD GUEST SERVICE AGENT- HOTEL (SWING SHIFT)

Boyd Gaming • Florence, IN

10d • Onsite

About The Position

The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer. This role involves maintaining an efficient and effective Hotel Front Office work group, providing training and assistance to Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs. The Lead Guest Service Agent welcomes and provides service to hotel guests and offers general leadership and work direction to department team members, including organizing and assigning work, prioritizing workload, directing team members, enforcing policies, and instructing/training team members. While this role provides leadership, it does not perform managerial tasks such as performance reviews, hiring, or terminations, though input may be provided to management.

Requirements

• Effective communication skills.
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.
• Must be 21 years of age.
• Completion of a high school education or equivalent.
• Two months of on-the-job training or related experience.

Responsibilities

• Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers.
• Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs.
• Welcomes and provides service to guests of the hotel.
• Provides general leadership and work direction of department team members, including but not limited to: Organizing and assigning work, Prioritizing workload and assignments to ensure orderly and efficient completion by department team members, Directing department team members in the successful completion of assigned work, Enforcement of department and company policies, Instructing and training department team members in the successful performance of their duties.
• Other leadership and work direction duties as assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED