Lead Guest Service Agent- Hotel (Swing Shift)

Belterra Casino Resort • Florence, IN

1d • Onsite

About The Position

The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer. This role maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers. The Lead Guest Service Agent provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs. They welcome and provide service to guests of the hotel. The Lead Guest Service Agent provides general leadership and work direction of department team members, including organizing and assigning work, prioritizing workload and assignments, directing team members in the successful completion of assigned work, enforcement of department and company policies, and instructing and training department team members. The Lead Guest Service agent does not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters.

Requirements

• Effective communication skills.
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.
• Must be 21 years of age.
• Two months of on-the-job training or related experience.

Responsibilities

• Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs.
• Welcomes and provides service to guests of the hotel.
• Organizing and assigning work.
• Prioritizing workload and assignments to ensure orderly and efficient completion by department team members.
• Directing department team members in the successful completion of assigned work.
• Enforcement of department and company policies.
• Instructing and training department team members in the successful performance of their duties.
• Other leadership and work direction duties as assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED