Lead Guest Host (Part Time)

Sandy Cove Ministries•North East, MD

39d•$17 - $20•Onsite

About The Position

Sandy Cove Ministries is seeking a part-time Lead Guest Host to join their team. This role is responsible for serving as the front-line leader of the Guest Relations team, modeling exceptional hospitality, providing outstanding guest service, and supporting the daily operations of the Front Desk. The goal is to ensure every guest experiences a warm, welcoming, and Christ-centered environment from arrival through departure. In addition to guest service, the Lead Guest Host will assist with daily workflow coordination, coach and train Guest Hosts, maintain operational accuracy within the Property Management System (PMS), and help ensure consistent execution of departmental standards and the Sandy Cove Guest Experience.

Requirements

Personal relationship with Jesus Christ and a lifestyle consistent with the mission and values of Sandy Cove Ministries.
Commitment to Sandy Cove's Mission, Vision, Cultural Commitments, and Identity Statement.
High school diploma or equivalent.
Minimum one year of customer service, hospitality, retail, or guest services experience.
Demonstrated ability to provide exceptional customer service in a fast-paced environment.
Outstanding interpersonal and guest service skills.
Strong verbal and written communication skills.
Professional telephone etiquette.
Ability to lead by example and positively influence team members.
Excellent organizational, prioritization, and time management skills.
Strong attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Ability to remain calm and solution-focused under pressure.
Basic mathematical skills for cash handling and payment processing.
Proficiency with Microsoft Office 365 (Outlook, Word, Excel) and the ability to quickly learn department-specific software.
Ability to exercise sound judgment while maintaining confidentiality.

Nice To Haves

Previous leadership, shift lead, or training experience.
Experience in hospitality, hotels, conference centers, camps, or retreat ministries.
Experience using a Property Management System (PMS) or reservation software.

Responsibilities

Deliver exceptional, Christ-centered hospitality to every guest, creating a welcoming environment that reflects the mission and values of Sandy Cove Ministries.
Anticipate guest needs, resolve concerns professionally, and seek opportunities to exceed expectations.
Serve as a knowledgeable resource regarding Sandy Cove programs, facilities, events, policies, and services.
Process guest arrivals, departures, reservations, payments, and inquiries accurately and efficiently.
Assist guests in registering for Sandy Cove programs and events.
Respond to guest concerns with professionalism and escalate issues appropriately when necessary.
Ensure accurate and timely entry of guest information within the Property Management System.
Maintain organized workstations and a professional Front Desk environment.
Balance cash drawers and accurately process financial transactions.
Follow established operating procedures while identifying opportunities for continuous improvement.
Maintain confidentiality of guest information and organizational records.
Provide day-to-day leadership, guidance, and support to Guest Hosts during assigned shifts.
Assist with onboarding and training new Guest Hosts, ensuring consistency in procedures and service standards.
Reinforce the Sandy Cove Guest Experience standards and organizational culture through daily coaching and encouragement.
Assist in assigning and prioritizing work during each shift to ensure smooth Front Desk operations.
Model professionalism, accountability, teamwork, and servant leadership.
Maintain effective communication within the Guest Relations team and across departments.
Utilize department communication tools, including email, Front Desk resources, communication boards, and shift notes.
Communicate guest feedback, operational concerns, and training opportunities to management.
Partner with other departments to ensure seamless guest experiences across campus.
Identify opportunities to improve guest satisfaction, operational efficiency, and team effectiveness.
Participate in department meetings, training, and professional development opportunities.
Perform other duties as assigned in support of departmental and organizational objectives.