Lead GSOC Specialist

Fidelity Investments • Merrimack, NH

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About The Position

The GSOC Lead Specialist is responsible for providing support in security/fire/life safety alarm monitoring; Threat Assessment and intelligence gathering, video monitoring, incident management, travel safety and dispatching Fidelity security or public safety personnel to corporate locations. As a senior member of the operations center team, the Lead Specialist will be responsible for assisting management in coordinating Fidelity’s security response to incidents that occur at or near corporate locations/events by using appropriate communication methods. Responses may be to medical emergencies, criminal activity, fire, duress alarms. Lead Analysts will liaison with law enforcement, fire, or other public safety organizations related to emergencies on or near corporate locations.

Requirements

• 3 plus years of full-time experience in a security function, preferably in an operations or control center assignment.
• Computer proficiency with Microsoft Office suite of products.
• Demonstrated experience in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
• Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays).
• Experience collecting, analyzing, and disseminating open source or subscription-based intelligence.
• Providing excellent customer service in a high call volume environment
• Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision.
• Must be able to communicate effectively with all levels of the corporation.

Nice To Haves

• Previous life safety or incident management training preferred.
• Bachelor’s Degree preferred.

Responsibilities

• Review, analyze and disseminate open-source and subscription-based intelligence to help mitigate and report global threats to corporate locations, associates, and stakeholders.
• Document, assess, and report on instances of possible threats in the workplace. Coordinate with management regarding escalated cases.
• Support the Travel Security program through monitoring of associate travel and analyze events of concern or elevated risk. Act as primary contact for travel security incident management.
• Report out of the ordinary or abnormal conditions to the corporation’s security personnel, management, associates, contractors, and facilities organization.
• Receive, evaluating, and disseminating information and reports from internal business groups and local agencies.
• Develop concise, fact-based incident reports for distribution to various Fidelity stakeholders.
• Coordinate service requests for afterhours access to Fidelity offices.
• Play an integral role in helping to develop new security, incident management, and intelligence gathering processes.
• Refine existing GSOC response and escalation procedures.
• Responsible to lead the on-duty shift when delegated by management.
• Support and mentor junior personnel to enhance proficiency with GSOC technology resources, processes, and procedures.

Benefits

• Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level