Lead Generalist

Brighter Day Services • Towson, MD

5d • Remote

About The Position

As a Lead Generalist, you are the operational backbone of your assigned regions. You'll manage inbound leads, coordinate service fulfillment, support client relationships, and ensure every job is handled from booking to completion — all from your phone or computer. This is a performance-based opportunity where your income grows with your output and the revenue you help drive.

Requirements

• Self-motivated individuals who thrive without micromanagement
• Strong communication skills — you'll be coordinating with clients and field technicians daily
• Organized and detail-oriented — CRM logging and job tracking are non-negotiable
• Comfortable managing multiple jobs and clients simultaneously across two regions
• Able to learn and follow company workflows, scripts, and pricing guidelines
• Reliable internet connection and a quiet workspace
• Hunger
• Discipline
• The ability to stay organized and keep clients and field techs moving

Nice To Haves

• Prior experience in sales, customer service, operations, call centers, or field services is a plus — but not required, we train you

Responsibilities

• Manage inbound leads and client inquiries across your assigned regions within 5–10 minutes of receipt
• Coordinate job assignments, scheduling, and service fulfillment using BookingKoala and our CRM
• Serve as the primary point of contact for clients in your regions — handling questions, updates, and escalations professionally
• Support the closing and onboarding of new residential and commercial service accounts
• Upsell and cross-sell additional services during client interactions
• Log all lead activity, job details, and client communications accurately in our CRM
• Monitor job progress and ensure field technicians are dispatched, on time, and performing to standard
• Escalate unresolved issues to the Lead Generalist Supervisor as needed
• Select your own shift blocks through our scheduling app — work when you want, as much as you want

Benefits

• Unlimited earning potential — no cap on commissions or bonuses
• Total schedule flexibility — choose your own shift blocks (morning, midday, afternoon)
• Full training & onboarding — Day-1 go-live training, workflows, pricing guides, and ongoing coaching
• Growth path — top performers are first in line for Lead Generalist Supervisor roles with override commissions and leadership bonuses
• Real support — dedicated supervisors, weekly huddles, and performance dashboards so you always know where you stand

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed