Lead Generalist Supervisor

Brighter Day Services • Baltimore, MD

5d • Remote

About The Position

About Brighter Day Services Brighter Day Services is a fast-growing home and commercial services company providing on-demand cleaning and multi-line services across multiple regions. The company operates using a flexible, performance-driven model that connects clients with service providers quickly and efficiently. We are building a high-performance sales and operations team and are seeking a Lead Generalist Supervisor to take on a key leadership role focused on revenue growth, team development, and operational execution. Role Overview The Lead Generalist Supervisor is responsible for both generating revenue and leading a team of Lead Generalists. This is a producing leadership role that combines sales performance with team management. The Supervisor will: Close residential and commercial service deals Support and improve team sales performance Manage and develop a team of 2–4 Lead Generalists Drive weekly and monthly revenue targets This role is designed for individuals ready to move from individual sales into leadership while maintaining strong earning potential.

Requirements

• Experience in sales, customer service, or commission-based roles
• Strong communication and closing skills
• Ability to manage multiple tasks and conversations
• Self-motivated with a performance-driven mindset
• Leadership ability or readiness to step into a leadership role

Nice To Haves

• Experience in home services, cleaning, or field services
• Prior team leadership or supervisory experience
• Familiarity with CRM or scheduling systems
• Strong organizational and follow-up skills

Responsibilities

• Close residential and commercial service deals
• Follow up with inbound leads and outbound opportunities
• Assist team members in closing deals and improving performance
• Meet or exceed weekly and monthly revenue targets
• Manage a team of 2–4 Lead Generalists
• Provide training, coaching, and daily support
• Monitor team performance, activity, and results
• Maintain accountability and consistent execution across the team
• Utilize BookingKoala and internal systems to manage jobs and clients
• Ensure accurate notes, scheduling, and communication
• Maintain high service quality and customer satisfaction standards
• Assist with onboarding and training new Lead Generalists
• Support team expansion and staffing goals
• Help build and maintain a fully staffed, high-performing team

Benefits

• Personal Sales Commission Residential: 12%–16% per job
• Commercial: 10%–15% per contract
• Team Revenue Override Earn 1%–2% on total team revenue
• Bonuses & Incentives
• Weekly volume bonuses based on performance
• Recurring contract bonuses with ongoing monthly earnings
• Performance accelerator opportunities with increased commission rates
• Milestone bonuses tied to revenue and growth targets
• Monthly KPI bonus pool based on performance metrics
• Uncapped income
• Multiple revenue streams (personal production, team performance, and bonuses)
• Increased earning potential through leadership and team growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed