Lead General Manager (Texas)

CLEAR - Field•Dallas, TX

1d•$115,000 - $140,000•Onsite

About The Position

CLEAR is building a secure identity company focused on making experiences safer and easier, physically and digitally. Its identity platform serves more than 38 million Members and supports experiences at airports, stadiums and other settings. The Lead General Manager, Texas, is directly responsible for the operations, team and performance of a designated home airport. In partnership with the Sunbelt Regional Director, the role also supports operational consistency, quality control and stakeholder relationships across Texas airports, including Dallas, Austin and Houston. The position requires a hands-on, process-oriented leader who can maintain CLEAR's procedures and address operational challenges across multiple locations. The position is based at a designated home airport and requires travel to Austin, Houston and Dallas up to 50% of the time, based on priorities set with the Regional Director. The role requires availability for a non-traditional schedule, including weekends, holidays, early mornings and evenings, and successful completion of a government background investigation. The base salary range is $115,000–$140,000 per year, depending on skills and experience.

Requirements

At least 8 years of operations leadership experience in a high-volume, fast-paced, customer-facing environment.
General Manager experience is required.
A strong track record of leading a successful operation and delivering results in security, service, sales and employee engagement.
Experience managing salaried and hourly employees, including developing and managing Managers.
Ability to influence without direct reporting authority, build credibility with peers and follow through on shared commitments.
Ability to develop trusted relationships with airport, airline and TSA leadership.
Excellent organizational skills and judgment to balance home-airport responsibilities with broader Texas support needs, and to recognize when to involve the Regional Director.
Availability to work a non-traditional schedule, including weekends, holidays, early mornings and evenings.
Availability to travel up to 50% of the time to Austin, Houston and Dallas based on priorities set with the Regional Director.
Successful completion of a government background investigation.

Nice To Haves

Experience supporting multiple locations, mentoring peer leaders or coordinating initiatives across teams.
Bachelor's degree or higher.

Responsibilities

Lead day-to-day operations and performance at the designated home airport, delivering CLEAR's security, service and sales objectives.
Lead Ambassadors and Managers in providing airport security, customer service and sales experiences while communicating the CLEAR story.
Hire, develop and retain a diverse, engaged team; set expectations, provide ongoing feedback and regularly evaluate salaried and hourly employees.
Manage staffing, scheduling, payroll and labor utilization; monitor enrollments, renewals, conversion, service quality, security compliance, labor and turnover, and take action to improve results.
Build and maintain relationships with home-airport leadership, TSA, airline partners, contractors and vendors; ensure compliance with CLEAR policies and airport, state and federal requirements.
Maintain a visible, hands-on presence on the floor, supporting employees and resolving operational and Member concerns.
Partner with the Regional Director on operational priorities across Dallas, Austin and Houston, aligning on assignments, outcomes and follow-through.
Coach and support the Austin and Houston General Managers as a peer resource through a dotted-line relationship; help address challenges while locally owned improvement plans remain with those teams.
Identify operational gaps, issues and best practices at Texas airports and help apply CLEAR operating standards consistently while accounting for local needs.
Conduct regular airport visits to observe operations, provide hands-on support and share learnings.
Coordinate regional initiatives, new programs and pilots assigned by the Regional Director, working with local General Managers on implementation.
Support local General Managers with airport, TSA and airline relationships, and help coordinate responses to partner concerns when requested by the Regional Director.
Promptly escalate security, compliance, staffing and operational concerns through established channels.
Provide temporary operational or leadership coverage during peak periods and transitions as directed by the Regional Director.

Benefits

Competitive compensation structure with base salary and target bonus.
Three weeks of paid time off, inclusive of vacation and sick time, increasing with time in service.
10 company-paid holidays.
$100 monthly wellness stipend for health- and fitness-related expenses.
401(k) retirement plan with company match.
Medical, dental, vision, pet, home and auto insurance offerings.
Company-paid disability and life insurance.
Family planning benefits through KindBody.
Paid parental leave.
Family, military and bereavement leave program.
Emotional well-being assistance.
Ongoing training and development programs.
Free CLEAR memberships for the employee and one other person, plus a discounted membership for three friends.